Implementation Support Officer at Janta Kenya

Key Responsibilities:

• Assist in the setup, configuration, and activation of tracking devices and related software.
• Conduct client onboarding sessions and product demonstrations.
• Train clients on how to use the tracking platform and related tools.
• Coordinate with the technical team to ensure successful deployment of systems.
• Test and verify functionality of systems before handover to clients.
• Maintain accurate documentation of implementation processes and timelines.
• Provide post-implementation support to ensure smooth adoption.

Qualifications & Experience:

• Diploma or Bachelor’s degree in IT, Computer Science, Engineering, or related field.
• Minimum 2 years’ experience in software/system implementation or IT support.
• Excellent technical troubleshooting and client-facing communication skills.
• Ability to interpret system logs and basic configuration settings.
• Strong organizational and time management abilities.