Infrastructure Advisory-East Africa Operations Manager at KPMG

Role and Responsibilities:

This individual will assist the leadership team in day-to-day engagement management on specific projects and will:

• Update business development pipeline and co-ordinating proposals development for the managers;
• Quality and Risk Management (QRM) administration throughout the engagement lifecycle, from opening the engagement risk file through to closing;
• Liaise and follow up with the finance team for reporting and subcontractors’ payments;
• Collaborate with People, Performance and Change (PPC) and Human Resources (HR) teams for on boarding of new joiners as well as Learning and Development (L&D) coordination for managers;
• Coordinate team meetings and taking minutes and action points;
• Coordinate all reporting for the Infrastructure Advisory Team;
• Primary contact for Central Services Unit (CSU) on all internal matters for the Infrastructure Advisory team;
• Provide support to the management team in ensuring that all the internal and external stakeholders are aligned on and understand the set objectives and expectations;
• Establish and grow relationships with relevant partners;
• Identify and accurately report to the managers on Key Risk Indicators (KRIs) for the Infrastructure Advisory business function on a timely basis;
• Provide support in the development of systems, processes and policies to guide operations, activities and ensure full compliance;
• Actively participate in all business continuity activities including capacity planning, backups, recovery and succession management;
• Participate in audit activities and ensure identified action areas are addressed and deliverables fully implemented within the defined timelines and standards;
• Contribute to the development of a continuous performance improvement culture within the team by liaising with management and the wider infrastructure team to identify and drive key activities such as automation, process efficiencies, risk and control initiatives.

Academic/Professional qualifications and Experience:

The ideal candidate has:

• Bachelor's degree business, management, or related field (combined with a Masters preferred but not required);
• 5-7 years of experience in Operations Management or similar role;
• Strong understanding and experience of BIG 4 engagement management practices
• Be a team player and with strong interpersonal skills
• Proven ability to multi-task and ensure effective delivery of competing priorities to meet targets and objectives
• Highly organised and pays attention to details
• Strong Microsoft Excel and PowerPoint skills.
• Comfortable with performing operational tasks
• Basic understanding the lifecycle activities of construction and infrastructure projects
• Good interpersonal skills
• Excellent writing and analytical skills
• Proven capabilities of managing and working with a multi-disciplinary team.
• Demonstrated initiative and ability to communicate and effectively engage with a diverse group of clients
• Strong technical, analytical, and problem-solving capabilities
• Proven track record of “juggling” multiple and competing priorities