Inside Sales Representative-Paper at Corporate Staffing

• They seek to hire a Direct Sales Representative who will respond to walk-in customers, attend to customer inquiries through social media i.e. emails, WhatsApp, Facebook, Instagram, X (Twitter) etc. by providing product information, price and delivery timelines.

Responsibilities

• Answer customers’ questions about products, prices, availability and product uses.
• Meeting daily, weekly, and monthly sales targets
• Handling customer complaints in liaison with quality and production to provide timely feedback on the complaint raised.
• Preparing and sending quotes and proposals.
• Build and maintain relationships with clients and prospects
• Collect and analyses information and prepare data and sales reports
• Liaise with Dispatch/ sales admin to ensure goods are delivered to customer on time.
• Consult with clients after sales or contract signings to resolve problems and provide on-going support.
• Any other duties as and when assigned by the Management from time to time.

Requirements

• Bachelor’s Degree Sales & Marketing or any related field.
• 3yrs experience in an industrial manufacturing process environment (for entry level).
• Experience in paper industry will be an added advantage
• Self-starter with high sense of responsibility
• Ability to understand and resolve customer and process related problems
• Product Knowledge
• Proven customer support experience
• Achievement of individual monthly targets
• Customer retention 80% total outlet purchases every month.
• Customer recruitment (2 per month).
• Collection within credit terms.
• Reactivation of Dormant accounts (1) per month.
• Customer Service Relationship Management.
• Prepare weekly, monthly reports.
• Able to communicate in a clear and understandable manner
• Conflict resolution and problem-solving experience
• Ability to multi-task, prioritize and manage time effectively
• Excellent selling, communication & negotiation skills.
• Prioritizing, time management, and organizational skills.
• Relationship Management skills & openness to feedback.
• Excellent knowledge of MS office. Working with an ERP would be an added advantage.
• Proven work experience dealing with Direct sales.
• Actively seek out new sales opportunities, through cold calling, networking, and social media (What’s app.)
• Processing on invoices & issuing Quotations.
• Recruitment of new and maintaining old customers.
• Positive Attitude
• Ability to Work Under Pressure