IT Associate at Morsan HR Consulting

Job Responsibilities

• Provide technical support for hardware, software, and network issues across retail stores and offices.
• Install, configure, and maintain IT equipment, including POS systems, computers, printers, and mobile devices.
• Monitor and manage the company’s IT network, ensuring security and optimal performance.
• Assist in managing and maintaining e-commerce platforms and inventory management systems.
• Support the implementation of IT projects, including system upgrades and new technology rollouts.
• Ensure data security, backup processes, and disaster recovery plans are effective.
• Troubleshoot connectivity issues, system errors, and IT service interruptions.
• Maintain and update IT documentation, including user manuals and technical procedures.
• Train staff on IT policies, security protocols, and software usage.
• Work with external vendors and service providers to procure and maintain IT equipment.
• Oversee IT asset management, including inventory tracking and license renewals.
• Ensure compliance with IT security standards and data protection regulations.
• Stay updated with the latest mobile technology trends and recommend improvements.

Qualifications and Skills

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• 2-3 years of experience in an IT support or technical role, preferably in the retail or e-commerce sector.
• Strong proficiency in Windows, Mac OS, and Linux operating systems.
• Experience with POS systems, database management, and cloud computing solutions.
• Knowledge of networking protocols, firewalls, VPNs, and cybersecurity best practices.
• Hands-on experience in troubleshooting software and hardware issues.
• Strong problem-solving skills and attention to detail.
• Excellent communication skills and ability to support non-technical users.
• Ability to work under pressure and manage multiple IT tasks simultaneously.
• Certifications such as CompTIA A+, CCNA, ITIL, or Microsoft Certified Solutions Associate (MCSA) are a plus.