IT Business Relationship Manager at Old Mutual Kenya

Job Description

The IT Business Relationship Manager (BRM) is tasked with understanding the organization's business needs and ensuring IT services are aligned with those requirements. This role serves as a bridge between the IT department and other business units, promoting effective communication and maximizing the value delivered by IT services.

Key Responsibilities:

Relationship Management:

• Cultivate and maintain strong relationships with key business stakeholders.
• Act as the primary liaison between IT and business units.
• Understand and convey business strategies, goals, and requirements to the IT team.

Strategic Planning:

• Work with business leaders to identify technology opportunities that support business objectives.
• Engage in strategic planning to ensure IT aligns with business priorities.
• Assist in creating business cases for IT projects.

Service Management:

• Ensure IT services meet business needs and are delivered efficiently.
• Monitor and assess IT service performance, identifying improvement areas.
• Coordinate with IT service delivery teams to resolve issues and implement enhancements.

Project Management:

• Oversee IT project delivery, ensuring alignment with business requirements, timely completion, and budget adherence.
• Communicate project status, risks, and issues to stakeholders.
• Facilitate project prioritization and resource allocation with business and IT leadership.

Change Management:

• Manage the impact of IT changes on business operations.
• Develop and execute change management plans for smooth transitions.
• Effectively communicate changes to business stakeholders.

Risk Management:

• Identify and manage risks related to IT services and projects.
• Develop and implement risk mitigation strategies.
• Ensure compliance with relevant regulations and policies.

Continuous Improvement:

• Identify and promote process improvements and innovations.
• Advocate for best practices in IT and business processes.
• Facilitate feedback loops between business units and IT to enhance service delivery.

Qualifications:

Education:

• Bachelor's degree in Information Technology, Business Administration, or a related field.

Experience:

• 5+ years of experience in IT and business relationship management, project management, business analyst or a related field.
• Experience in insurance, asset management and banking is an added advantage