Careers at Old Mutual Kenya

Job Description

A Telesales Representative contributes to generating sales for the company by closing sales deals over the phone and maintaining good customer relationships. They must be excellent communicators with superior people skills, comfortable presenting products or services over the phone, and adept at handling complaints and doubts.
The goal is to help the company grow by bringing in customers and developing business. They assist customers by providing solutions to their problems, replying to their queries, and offering advice and recommendations suited to their needs.

KEY TASKS AND RESPONSIBILITIES

• Follow set communication guidelines in addressing various customer issues.
• Develop in-depth knowledge of customer products and services to make suitable recommendations based on customers' needs and preferences.
• Aggressively create and pursue new leads to ensure weekly and monthly individual targets are met.
• Initiate sales with potential customers over the phone.
• Manage the sales pipeline and update the team leader on progress.
• Ask questions to engage customers and keep the conversation going.
• Listen to customers' needs to generate repeat sales.
• Answer customers' questions on products.
• Call existing and potential customers to persuade them to retain or purchase company products and services.
• Qualify leads and follow up as appropriate.
• Continually meet or exceed weekly and monthly targets with respect to call volume and sales.
• Place outbound calls to customers to promote new products and services.
• Ensure call records are properly stored and organized in a call centre database.
• Develop and sustain solid relationships with customers to encourage repeat business.
• Ensure daily shift call quotas and set targets are achieved.
• Provide periodic reports to company management on work activities.
• Upsell products and services to customers when providing telecommunication solutions.

SKILLS AND COMPETENCIES

• Basic level of proficiency with Windows based applications such as MS Office, Excel, Word
• Proficient ability to analyze data and develop recommendations
• Strong verbal and written communication skills
• Always maintains a professional/customer service focus

KNOWLEDGE & EXPERIENCE

• Proven experience as telesales representative or any other sales role
• Proven track record of successfully meeting sales quota preferably over the phone
• Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems
• Outstanding negotiation skills with the ability to resolve issues and address complaint

QUALIFICATIONS

• Degree or Diploma in a business-related field
• At least one year insurance experience
• Progress in Professional qualification in insurance e.g., ACII, COP preferred.

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Job Description

The IT Business Relationship Manager (BRM) is tasked with understanding the organization's business needs and ensuring IT services are aligned with those requirements. This role serves as a bridge between the IT department and other business units, promoting effective communication and maximizing the value delivered by IT services.

Key Responsibilities:

Relationship Management:

• Cultivate and maintain strong relationships with key business stakeholders.
• Act as the primary liaison between IT and business units.
• Understand and convey business strategies, goals, and requirements to the IT team.

Strategic Planning:

• Work with business leaders to identify technology opportunities that support business objectives.
• Engage in strategic planning to ensure IT aligns with business priorities.
• Assist in creating business cases for IT projects.

Service Management:

• Ensure IT services meet business needs and are delivered efficiently.
• Monitor and assess IT service performance, identifying improvement areas.
• Coordinate with IT service delivery teams to resolve issues and implement enhancements.

Project Management:

• Oversee IT project delivery, ensuring alignment with business requirements, timely completion, and budget adherence.
• Communicate project status, risks, and issues to stakeholders.
• Facilitate project prioritization and resource allocation with business and IT leadership.

Change Management:

• Manage the impact of IT changes on business operations.
• Develop and execute change management plans for smooth transitions.
• Effectively communicate changes to business stakeholders.

Risk Management:

• Identify and manage risks related to IT services and projects.
• Develop and implement risk mitigation strategies.
• Ensure compliance with relevant regulations and policies.

Continuous Improvement:

• Identify and promote process improvements and innovations.
• Advocate for best practices in IT and business processes.
• Facilitate feedback loops between business units and IT to enhance service delivery.

Qualifications:

Education:

• Bachelor's degree in Information Technology, Business Administration, or a related field.

Experience:

• 5+ years of experience in IT and business relationship management, project management, business analyst or a related field.
• Experience in insurance, asset management and banking is an added advantage