Jobs Career Advice Signup

Send this job to a friend


Did you notice an error or suspect this job is scam? Tell us.

  • Posted: Feb 6, 2023
    Deadline: Feb 8, 2023
  • Never pay for any CBT, test or assessment as part of any recruitment process. When in doubt, contact us

    Verde Edge Consulting Ltd is a new age executive HR consulting company based in Nairobi Kenya with operations running throughout the republic and the greater East Africa region. We are dedicated to revolutionizing HR practice in the new age through developing long term strategic partnerships with our clients. We are well placed to offer best breed of inno...
    Read more about this company


    IT Customer Service

    Job Description

    • First point of contact for all existing clients.
    • Ensure that interacting and doing business with the team is a pleasant, professional and productive experience.
    • Respond to all customer requests within 2 business hours.
    • Provide 1st level support with to ensure that it is a system error or a training issue.
    • System issues must be logged as git issues and assigned to the development team once identified.
    • Once issues have been resolved, follow up with clients to rate customer satisfaction.
    • Escalate any enhancement requests to the Project Manager for review with the Project Team.
    • Follow up with the Project Manager on any client-requested enhancements to provide accurate feedback to clients on possible resolution ETA.
    • Attend all Sprint Planning meetings to keep track of any enhancements or issues raised to the development team.
    • Provide a weekly report on all issues raised, issues pending resolution and issues closed.
    • Where possible, assist the QA team on testing provided solutions to raised issues.


    • A Bachelor’s Degree in Computer Science, IT, or BBIT OR IT Diploma holder
    • At least one year of Customer Service Experience in IT, OR applicants who can demonstrate creative thought in personal or academic projects
    • Excellent written and verbal communication skills
    • Clear communication and persuasive speaking Skills, with the ability to use positive language
    • Ability to handle high-stress situations
    • Strong problem-solving skills with effective listening skills
    • Strong organizational skills with the ability to multi-task and prioritize work
    • Exceptional time management skills.
    • IT background is highly desirable.
    • Excellent time management skills and attention to detail
    • Proficiency in MS Office (MS Excel and MS PowerPoint, in particular).
    • Willingness to improve and learn new skills

    Method of Application

    Interested and qualified? Go to Verde Edge Consulting Ltd on to apply

    Build your CV for free. Download in different templates.

  • Send your application

    View All Vacancies at Verde Edge Consulting Ltd Back To Home

Subscribe to Job Alert


Join our happy subscribers

Send your application through

GmailGmail YahoomailYahoomail