IT & Digital Marketing Intern at Kimisitu Investment Company Limited - KICL

Purpose of the Role
The IT & Digital Marketing Intern will support the delivery of customer service, IT support, and digital marketing functions at Kimisitu Investment Co. PLC. The role focuses on enhancing customer experience, maintaining IT systems, and supporting online marketing initiatives to improve brand visibility, engagement, and investor outreach.

Customer Service Support

• Respond to customer inquiries via phone, email, and social media
• Maintain accurate customer records and manage shareholder documentation
• Support the handling of complaints and track issues through to resolution
• Contribute ideas to improve customer satisfaction and service delivery

IT Support Functions

• Assist in installing, configuring, and maintaining computer hardware and software
• Provide first-level technical support and troubleshoot basic network issues
• Support user account setup and data protection efforts including backups
• Help log technical support requests and maintain records of IT assets

Digital Marketing Support

• Manage social media platforms including content creation and engagement
• Support the creation and updating of website banners and text content
• Assist in drafting and sending email marketing campaigns
• Monitor social media engagement and website performance using analytics

Qualifications & Experience

• Degree in Digital Marketing, Communications, Public Relations, or related field
• At least 2 years practical experience in IT and social media management
• Proficiency with content creation software (e.g., Canva, Adobe Suite)
• Demonstrated interest in the real estate industry and property marketing
• Portfolio of previous digital projects or successful academic campaigns is an advantage