IT Field Assistant at HCS Africa

We are looking to fill The IT Field Assistant will  provide IT support and assist in the field related to related to troubleshooting, support and reporting.

The position will report to the Project Lead and other Leads using a matrix system for alignment, sound coordination and alignment aimed at enhancing efficiency.

The IT Field Assistant must have:

• Basic IT skills,
• Good Communication
• Positive Team attitude/spirit
• Detail oriented

Responsibilities:

Provide IT field support:

• Assist in troubleshooting technical issues, for hardware.
• IT related help desk response
• Consult/escalate complex IT support requirements
• Install, and ensure gadgets are powered
• Equipment security/safety

Record keeping and reporting:

• Maintain accurate records and documentation of technical issues
• Compile daily and/or weekly reports on IT related incidences
• Equipment management and maintenance
• IT equipment Audit and assessment for optimum equipment functionality.
• Assisting in contacting suppliers regarding equipment repairs, procurement and replacements

Technical Team participation

• Liaising with other technical team members for effective service delivery
• Attend team meetings for project reporting and tracking purposes

CONTRACT DURATION: Three (3) to Six (6) months, with a possibility of occasional 1 month extension;

Requirements:

• Form 4 certificate
• Dynamic and Flexible
• Good written and verbal communication
• Minimum 6 months to 2 years experience.