IT Intern at Population Services International (PSI)

Your contribution

The successful candidate will:

• Respond to user requests for service, troubleshoot problems, and help develop solutions.
• Support PC hardware components, desktop operating system software, and application software. Record activities, solutions, and other responses to requests for service.
• Perform minor repairs to equipment and arrange for other servicing needs.
• Identify and report system issues to the Systems Administrator. Monitor and test resolution of those issues sent to both Systems Admin and device service centers.
• Unpack and install ICT equipment such as new computers and peripherals. 
• Assist in maintaining inventory records and documentation for equipment.
• Monitor antivirus management console and update and scan computers infected with spyware, adware, and/or viruses.
• Provide backup technical support for the network including router, firewall, and wireless access point, and monitor backup systems and procedures to ensure data security.
• Contribute to PSI Global Services Hub technical documentation and participate in policy, procedure, and standards improvements and development.
• Communicate with users in assessing their ongoing needs, recommend best practices, effective solutions, and implement to produce desired results, and develop and provide user training for basic hardware and software use.
• Periodic printer maintenance such as head cleaning and alignment. Re-fill printer toner and cartridges.
• Consult with Systems Administrator and vendors, perform research and evaluate products to assist in the selection and purchase of equipment and installation or upgrade of systems.
• Set up equipment in the office including new accounts and profiles for all users and ensure all new equipment is functional and meets the PSI GSH IT standards before it is distributed.
• Training of end-user on Microsoft 365 environment and any new technologies through automation of tasks and processes.
• Provide high-level, proactive, information systems support as well as Undertake information technology support tasks in accordance with the requirements of the PSI GSH.
• Ensure that PSI IT policies and procedures are always implemented and followed and maintain open communication and positive working relationship with staff.
• Perform other duties as requested by direct & dotted reporting line managers/supervisors.

What are we looking for?

We are looking for a highly ambitious individual with a passion for Information Technology. In particular, we are looking for;

• Diploma or University Degree in Computer Science, Information Technology or related field.
• Experience with Windows operating systems in a technical support environment.
• Experience supporting recent versions of Microsoft Office applications, including the Microsoft 365 ecosystem.
• Awareness of the PC hardware components, desktop operating system software, and application software.
• Awareness of the PC industry’s current and emerging technology trends and direction, as well as a keen interest in computer-based information systems and technology.
• Excellent analytical skills and the ability to troubleshoot and resolve hardware and software problems.
• Ability to research and understand technical documentation and understanding of how to apply various technical resources.
• Ability to perform tasks such as operating system and application software installations and upgrades, as well as virus protection and eradication.
• Solid troubleshooting skills
• Exceptional customer service skills and the ability to work well in a team environment
• Excellent oral and written communications skills, and the ability to work under minimal supervision.

What would get us excited?

• Experience with Windows 11 is a plus.
• Experience with networking technologies and printer support