IT Manager at Fairmont Hotels & Resorts

What is in it for you:

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies and the opportunity to earn qualifications while you work
• Opportunity to develop your talent and grow within your property and across the world
• Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:

• Develop and implement technology policies and procedures to support hotel operations.
• Manage and maintain computer networks, servers, and security systems and followed with Accor Standard including PCI DSS, GDPR.
• Troubleshoot and resolve hardware, software and network issues in a timely manner.
• Manage all software applications used by the hotel and ensure that they are up to date.
• Ensure that all hotel staff have access to the technology resources they need to do their jobs.
• Develop and implement a disaster recovery plan to protect the hotel's data and systems.
• Collaborate with vendors and contractors to ensure that technology-related projects are completed on time and within budget.
• Train and educate hotel staff on how to use technology tools and applications.
• Review and create required technical documents, Standard procedure Operation and all policy for IT operation.
• Prepare reports of all incidents and operational KPIs, including performance review.
• Ensures the physical and logical security of IT system

Your experience and skills include:

• Candidate must possess a Bachelors’ Degree in Information Technology or an equivalent.
• Proven experience of at least 3 years as an IT Manager in the hospitality industry
• Deep understanding in Sun, Opera, Micros and MC systems
• Strong experience for Managed PABX System, Door lock system, Background Music System, IPTV system, Wi-Fi Ruckus controller and CCTV System.
• In-depth knowledge of computer systems, networks, and security.
• Strong problem-solving and analytical skills.
• Excellent communication and interpersonal skills.
• Ability to manage multiple projects simultaneously.
• Strong leadership and management skills.

Your team and working environment:

• Dynamic working environment.
• Defined development career path.
• Friendly and supportive team