IT Support at City Walk Ltd

DUTIES AND RESPONSIBILITIES

• Server Management
• Overseeing Servers: Managing and maintaining physical and virtual servers, ensuring they are operational and secure.
• Monitoring Performance: Continuously monitoring server performance to optimize speed and reliability.
• Patch Management: Installing updates and patches to keep systems secure and up- to-date
• Network Administration
• Managing Network Infrastructure: Overseeing the installation, configuration, and maintenance of network components (routers, switches, firewalls).
• Ensuring Connectivity: Ensuring network availability and optimal performance across all locations.
• Troubleshooting Network Issues: Diagnosing and resolving connectivity issues and network failures.
• System Backup and Recovery
• Developing Backup Plans: Creating comprehensive backup strategies for critical data and systems.
• Disaster Recovery Planning: Implementing and testing recovery plans to minimize downtime in case of a system failure or data loss.
• Restoring Services: Leading the process of restoring data and services during disruptions.
• Technical Support and Troubleshooting
• Responding to Technical Issues: Addressing user-reported issues via phone, email, or in-person.
• Diagnosing Problems: Identifying software, hardware, or network problems.
• Providing Solutions: Offering step-by-step assistance to resolve technical issues.
• System Maintenance and Monitoring
• Regular System Checks: Monitoring computer systems and networks to ensure optimal performance.
• Updating Software: Installing and configuring updates and patches for software and security.
• Maintaining Hardware: Performing repairs or replacements for faulty hardware components.
• User Training and Assistance
• Educating Staff: Helping users understand how to use new software and hardware. Documenting Procedures: Creating manuals and guides for common issues and solutions.
• Onboarding: Assisting new employees with initial setup and training on IT systems.
• Security and Data Protection
• Implementing Security Protocols: Ensuring that all systems are protected from cyber threats.
• Monitoring for Threats: Keeping an eye out for potential breaches or malware.
• Backing Up Data: Regularly backing up critical data to prevent data loss.
• Inventory and Asset Management
• Tracking Equipment: Keeping an up-to-date inventory of all hardware and software assets.
• Maintaining Documentation: Documenting hardware replacements and software licenses.
• Collaborating with Other IT Teams
• Working with Developers: Assisting with testing and deployment of new applications.
• Coordinating with Cybersecurity Teams: Supporting efforts to protect the organization's IT infrastructure.
• Any other tasks assigned by Supervisors/Directors from time to time.

Skills and Qualification

• Education:
• Bachelor's degree in Information Technology, Computer Science or related field (or equivalent experience)
• 2-3 years of experience in an IT support or IT management role preferably within retail industry.
• Any Microsoft infrastructure certification will be an added advantage.

Skills:

• Strong knowledge of operating systems and Server Management.
• Experience with networking administration.
• Proficiency in managing cloud platforms.
• Familiarity with IT security tools and practices (firewalls, antivirus software).
• Excellent problem-solving and troubleshooting skills.
• Strong communication and interpersonal skills to effectively collaborate with staff.