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  • Posted: May 3, 2023
    Deadline: May 12, 2023
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    Flexi Personnel Ltd is a HR Company that was founded in 2008. It is currently the fastest growing HR firm in Kenya offering a wide range of services including Headhunting and Executive selection, Outsourced Labor management, HR Outsourcing, Outsourced Payroll Management, HR consultancy, Psychometric Assessments and Expatriate Services and relocation support....
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    IT User Support Assistant

    Responsibilities

    • User Support – Provide technical assistance and resolve incidences related to ICT hardware and software.
    • Installation & Configuring - Installation and configuration of both ICT software and hardware
    • Application Support - Support the deployment and adoption of the Bank applications such as MS Office, SAP, collaboration tools, business applications, software, etc.
    • Network & telecommunications Infrastructure Support – manage, configure and monitor the Banks data, voice and video communication infrastructure. Facilitate video conferencing sessions for staff.
    • End-user Training – Provide training on all Bank applications and hardware.
    • Record keeping - keep detailed records of network’s configurations, hardware specifications, incident resolution. Compile statistics on users’ calls pertaining to voice, fax, data and videoconference facilities
    • Team Player - Responsibility for creating/ maintaining or contributing to a healthy and adequate work environment, participating in IT projects, and communicating clearly in oral and in writing.

    Reporting

    • Provide reports on projects, activities, issues, incidents, meetings and others.
    • Perform any other duties reasonably requested by the Supervisor
    • Provide activity reports, hardware/software inventory reports, meeting minutes and any other reports
    • Efficiency in managing the Bank’s computing hardware
    • Effective monitoring, troubleshooting, and reporting on the Banks data network & telecommunications
    • Speed of escalation of nonperforming tools/solutions
    • Training and support to users
    • Efficiency in deploying and configuring applications on users’ desktops
    • Timeliness (within defined timeframes) of assistance provided to staff
    • Responsiveness in the event of an incident and its management.
    • Incident occurrence and resolution reporting
    • Advanced knowledge and competence in the computing environment

    Qualifications

    • Bachelor’s Degree (or equivalent) in IT/Telecommunications
    • Possession of IT vendor certifications such as MCSE, CCNA etc

    Experience

    • 6 years working experience.
    • Four - five years’ experience in a computing work environment.
    • Prior experience with a multinational development financial institution, the UN system or an international NGO or International Organization will be an added advantage
    • Knowledge of programming tools is an added value
    • Excellent spoken and written English is required.
    • Working knowledge (spoken and written) in French is an added-value.

    Method of Application

    Interested and qualified? Go to Flexi-Personnel on ats.flexi-personnel.com to apply

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