Jobs Career Advice Signup

Send this job to a friend


Did you notice an error or suspect this job is scam? Tell us.

  • Posted: May 3, 2023
    Deadline: May 12, 2023
  • Never pay for any CBT, test or assessment as part of any recruitment process. When in doubt, contact us

    Flexi Personnel Ltd is a HR Company that was founded in 2008. It is currently the fastest growing HR firm in Kenya offering a wide range of services including Headhunting and Executive selection, Outsourced Labor management, HR Outsourcing, Outsourced Payroll Management, HR consultancy, Psychometric Assessments and Expatriate Services and relocation support....
    Read more about this company


    IT User Support Assistant


    • User Support – Provide technical assistance and resolve incidences related to ICT hardware and software.
    • Installation & Configuring - Installation and configuration of both ICT software and hardware
    • Application Support - Support the deployment and adoption of the Bank applications such as MS Office, SAP, collaboration tools, business applications, software, etc.
    • Network & telecommunications Infrastructure Support – manage, configure and monitor the Banks data, voice and video communication infrastructure. Facilitate video conferencing sessions for staff.
    • End-user Training – Provide training on all Bank applications and hardware.
    • Record keeping - keep detailed records of network’s configurations, hardware specifications, incident resolution. Compile statistics on users’ calls pertaining to voice, fax, data and videoconference facilities
    • Team Player - Responsibility for creating/ maintaining or contributing to a healthy and adequate work environment, participating in IT projects, and communicating clearly in oral and in writing.


    • Provide reports on projects, activities, issues, incidents, meetings and others.
    • Perform any other duties reasonably requested by the Supervisor
    • Provide activity reports, hardware/software inventory reports, meeting minutes and any other reports
    • Efficiency in managing the Bank’s computing hardware
    • Effective monitoring, troubleshooting, and reporting on the Banks data network & telecommunications
    • Speed of escalation of nonperforming tools/solutions
    • Training and support to users
    • Efficiency in deploying and configuring applications on users’ desktops
    • Timeliness (within defined timeframes) of assistance provided to staff
    • Responsiveness in the event of an incident and its management.
    • Incident occurrence and resolution reporting
    • Advanced knowledge and competence in the computing environment


    • Bachelor’s Degree (or equivalent) in IT/Telecommunications
    • Possession of IT vendor certifications such as MCSE, CCNA etc


    • 6 years working experience.
    • Four - five years’ experience in a computing work environment.
    • Prior experience with a multinational development financial institution, the UN system or an international NGO or International Organization will be an added advantage
    • Knowledge of programming tools is an added value
    • Excellent spoken and written English is required.
    • Working knowledge (spoken and written) in French is an added-value.

    Method of Application

    Interested and qualified? Go to Flexi-Personnel on to apply

    Build your CV for free. Download in different templates.

  • Send your application

    View All Vacancies at Flexi-Personnel Back To Home

Subscribe to Job Alert


Join our happy subscribers

Send your application through

GmailGmail YahoomailYahoomail