Junior IT Support Analyst at Scope Markets

The ideal candidate will be a results-driven and reliable individual who is looking to grow with the business through commitment and high-quality work. The Junior IT Analyst will provide first and second line technical support to SCFM limited internal staff and must be able to work whilst communicating with the Group Infrastructure and Security team Globally.

The objective of the role is to provide L1 and L2 support to the employees and staff of the local office in Nairobi.

Onboarding

• New starter requests
• Hardware allocation
• Ticket creation
• User profiling and setup
• IT inductions

Offboarding

• Leaver requests
• Revoke system access
• Protection of Scope Market Systems
• Hardware collection

System setup and profile creation

• Azure Active Directory
• Provision access groups
• Active Directory profile creation
• Active Directory profile deletion
• Desktop enrolment
• OU management
• GPO management

Microsoft Office 365

• Exchange Email
• 365 group management
• SharePoint
• OneDrive
• Microsoft Teams
• oom
• Atlassian
  • Jira
  • Confluence

LastPass

• DocuSign
• Azure Defender
• Endpoint protection
• Disc Encryption
• Ransomware protection
• Peripheral Control
• Web Control
• DLP (data loss prevention)
• Threat detection and cleanup
• Jira Service Desk
• Windows 10 / 11 support
• Windows Server support
• Mac Support
• VPN setup and support
• VoIP setup, provisioning, and support

Operational Support

• Local server room
• Firewalls
• Switches
• Wi-Fi
• CCTV
• Patch management
• Racking of servers
• Changing failed components (HDD, PSU)
• Power and cooling
  • Workstation Setups
  • Floor walking and troubleshooting issues
  • Patching of data around the office
  • Floor walking to ensure local support
  • Printer support
  • Physical telecoms installation
  • Biometric device setup and support
  • Jira Service Desk ticket processing
  • CRM Support
  • VoIP support
  • Asset & Inventory Management
  • Support day to day local IT requests
  • Procurement of IT hardware and software locally.
  • Build relationships with 3rd party vendors.
  • Ticket logging and response
  • Production of online documentation
  • Execution of current ITOC processes and procedures
  • Researching, diagnosing, troubleshooting, and identifying solutions to resolve system issues
  • Setup and support conference systems
  • Ensure employees know how to use business tools provided
  • Ability to meet deadlines and manage stress effectively in high-pressure situations
  • Participate in weekend and after-hours maintenance.

Skills and Competencies

• Willingness to learn on the job as well as working in a fast-paced environment.
• Can do attitude with ability to work in virtual environment.
• Ability to communicate, convince and challenge.
• Self-motivated
• Proactivity, autonomy, self-starter attitude
• Excellent communication skills with the ability to interact with all levels of the corporate hierarchy.
• Security / cyber security interest
• Windows Support
• Mac Support
• Windows Server and Active Directory administration
• Azure Active Directory
• VOIP Support

Educational/Experience Requirements

• Microsoft Windows Environment support experience
• Basic Support of mobile devices (IOS, Android)
• Knowledge of computer hardware
• Knowledge of network standards
• Excellent communication skills with the ability to interact with all levels of the organization.
• Dip/BSc/MSc in Information Technology or any other relevant field. (Desirable)
• Professional Certifications. (Desirable)