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  • Posted: Jan 12, 2021
    Deadline: Jan 22, 2021
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    Jubilee Insurance was established in August 1937, as the first locally incorporated Insurance Company based in Mombasa in 1937. Jubilee Insurance has spread its sphere of influence throughout the region to become the largest Composite insurer in East Africa, handling Life, Pensions, general and Medical insurance.
    Read more about this company


    Junior Quality Assurance Officer

    Job Reference Number: HRJIC599 

    Role Purpose

    We currently have an exciting career opportunity for Junior Quality Assurance Officer, Jubilee Health Insurance Limited. The position holder will report to the Assistant Quality Assurance Officer and will be based at Head Office in Nairobi.

    Role Purpose
    Under general supervision, the role holder is responsible for performing intermediate and daily quality assurance reviews
    to ensure and report on the accuracy of claims processing end-to-end and other key business processes.

    Main Responsibilities

    • Randomly audit claim transactions, including high value, declines and duplicate claims.
    • Determine error sources and accurate entry of registered and approved claims.
    • Ensure pricing arrangements have been applied accurately.
    • Attend and actively participate in Quality Assurance Team meetings.
    • Analyze claims supporting documents to establish liability.
    • Monitor and ensure that the key interfaces adhere to the set claims handling standards and escalate nonadherence to the management

    Key Competencies

    • Detail-oriented with problem-solving abilities structural and conceptual thinking
    • Ability to handle detailed tasks and work with varying types of data.
    • Ability to maintain confidentiality.
    • A team player willing to learn, apply and improve Quality Assurance best practices consistently.


    • Diploma or a Bachelor’s degree in any Healthcare-related field.
    • Professional qualification in Insurance (ACII, AIIK) is an added advantage.

    Relevant Experience

    • Knowledge of medical insurance claims processes and procedures.
    • Knowledge and experience in insurance concepts & regulatory requirements.


    • Diploma or a Bachelor’s degree in any Healthcare-related field.
    • Professional qualification in Insurance (ACII, AIIK) is an added advantage.

    Method of Application

    Send applications to

    Closing Date: 22nd January, 2021

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Average Salary at Jubilee Insurance
KSh 58K from 39 employees

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