Customer Service Officer at Karibu Kenya Ventures Ltd (KKVL)

Key Responsibilities;

• Utilize the unit’s budget prudently and within set standards.
• Direct potential leads for conversion through Business development function.
• Close follow-up of customer feedback, in order to maintain contact, retain and pitch for repeat business and cross selling of other financial solution offerings.
• Responsible to make use of available resources and channels to reach out and create awareness of our product offering.
• Drive customer experience Index.
• Facilitate customer satisfaction survey to gauge satisfaction levels.
• Conform to the spirit of the customer service charter and an active role to appraise and review on a continuous basis.
• Constantlydevelop self in areas of job-knowhow skills, knowledge and right on-job attitude.
• Continuous learning and keeping abreast on the organization’s strategic direction,

Culture and Values.

• Prepare accurate and reliable periodical reports that appraises the individual performance.
• Administrative support roles.

Qualifications

• Relevant degree from a recognized university.
• A certification in PR & communication is Key.
• Computer Proficiency in Microsoft Suite
• Prior experience in digital marketing is advantageous
• 1 years’ experience in a similar or related working environment is advantageous.

Desired Qualities

• Ability to handle and resolve customer requests and queries.
• Presentable, discreet and with good interpersonal and communication skills.