Jobs at Karibu Kenya Ventures Ltd (KKVL)

Key Responsibilities;

• Utilize the unit’s budget prudently and within set standards.
• Direct potential leads for conversion through Business development function.
• Close follow-up of customer feedback, in order to maintain contact, retain and pitch for repeat business and cross selling of other financial solution offerings.
• Responsible to make use of available resources and channels to reach out and create awareness of our product offering.
• Drive customer experience Index.
• Facilitate customer satisfaction survey to gauge satisfaction levels.
• Conform to the spirit of the customer service charter and an active role to appraise and review on a continuous basis.
• Constantlydevelop self in areas of job-knowhow skills, knowledge and right on-job attitude.
• Continuous learning and keeping abreast on the organization’s strategic direction,

Culture and Values.

• Prepare accurate and reliable periodical reports that appraises the individual performance.
• Administrative support roles.

Qualifications

• Relevant degree from a recognized university.
• A certification in PR & communication is Key.
• Computer Proficiency in Microsoft Suite
• Prior experience in digital marketing is advantageous
• 1 years’ experience in a similar or related working environment is advantageous.

Desired Qualities

• Ability to handle and resolve customer requests and queries.
• Presentable, discreet and with good interpersonal and communication skills.

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Job Summary

To spearhead the growth of Bancassurance business across the organizational channels through supporting delivery channels, develop operating standards and grow revenues for this line of business.

Job Responsibilities

• Develop an insurance business strategy for day to day execution that results to business delivery.
• Achieve revenue target set by management.
• Coordinating with the company on existing/and potential lead generation to policy conversion.
• Handling policy holder’s inquiries, objections and grievances and providing them with timely solutions.
• Build mutually beneficial relationship with company and help in acquisition of clients with a promise of high standard service.
• Ensure timely submission of claim documents and continuously update clients whose claims are being processed on progress of their claims
• Ensuring premium is collected as per the laid down procedures on all insurance business transacted.
• Champion Insurance training for branches working closely with branch management to sensitize customers on insurance products.
• Ensure compliance with all regulatory and internal procedures in regard to bancassurance business.
• Identify and leverage potential business opportunities seeking necessary support from the branch or Marketing Heads and participating in all business growth initiatives in the branch/ Regions
• Build mutually beneficial relationship with company and help in acquisition of clients with a promise of high standard service.
• Develop and appraise the workflow automated process map to ensure that efficient and conform to standards.
• Gathering and analysis of client’s behavior needs, for better product development and pitch.
• Conformity to financial regulations as provided for by IRA.
• Review performances of staffs/agents.

Job Requirements

• A university degree from a recognized institution preferably specializing in Insurance, Actuarial Science or business management
• Professional qualification in insurance or good progress in ACII or DIP.
• At least 2 years’ experience in the sales of motor and non-motor insurance products preferably within an insurance intermediary or Insurance Company
• Experience in Bancassurance will be an added advantage.

Personal Attributes/Skills

• Good planning and organization skills
• Excellent interpersonal, and negotiation skills with the ability to network and generate new business and cross sells
• Good Communication skills and excellent Customer service skills
• Proficiency in the use of Microsoft office software
• Accuracy and attention to detail
• Ability to work independently and deliver effective solutions within strict deadlines
• Ability to develop working relationships with a wide range of people
• High integrity levels and ability to treat all client information with utmost confidentiality.