Key Account Executive - Nairobi at Emerge Egress Consulting

Role Objective

• The Key Account Executive will be responsible for building and maintaining strong client relationships, identifying new event business opportunities and ensuring clients receive excellent service from the initial enquiry and event brief through to execution and post-event follow-up.

Core Duties and Responsibilities

• Develop and maintain strong relationships with corporate clients, brands, organizations and event partners.
• Identify and pursue new opportunities for conferences, corporate events, launches, activations, exhibitions and other events.
• Manage existing accounts and identify opportunities for repeat business and additional event services.
• Understand client objectives and develop suitable event concepts and solutions.
• Prepare proposals, quotations, pitch presentations and responses to event briefs and RFPs.
• Coordinate with creative, production and operations teams to ensure client requirements are clearly understood and delivered.
• Manage client communication throughout the event planning and execution process.
• Participate in client presentations, negotiations and contract discussions.
• Ensure event budgets, timelines and agreed deliverables are properly managed.
• Attend key events and maintain close engagement with clients during event execution.
• Handle client concerns and coordinate with internal teams to resolve issues promptly.
• Conduct post-event follow-ups, gather client feedback and identify opportunities for future events.
• Monitor sales pipeline, account performance and revenue generated from assigned clients.
• Keep up to date with event industry trends, competitors and emerging business opportunities.
• Prepare regular sales and account reports for management.
• Perform any other duties related to the role as assigned.

  Job Specifications and Qualifications

• Bachelors Degree in Marketing, Business Administration, Communications or a related field.
• At least 3 years experience in account management, sales, business development or a related role.
• Experience in event management, event production, advertising, marketing or media is an added advantage.
• Proficiency in Microsoft Office Suite.
• Demonstrated ability to manage clients and achieve business growth.

Key Competencies

• Excellent client relationship and communication skills.
• Strong sales and business development ability.
• Good negotiation and presentation skills.
• Strong understanding of the events and corporate business environment.
• Excellent organization and time-management skills.
• Creative, proactive and solutions-oriented.
• Strong attention to detail.
• Ability to manage multiple events, clients and deadlines.
• Professional and customer-focused approach.
• Ability to work effectively under pressure and as part of a team.