Key Account Manager at New Kenya Co-operative Creameries Limited

NKCC/HR/KAM/297/01/03/2024
Job Purpose

Reports to the Head of National Sales. The manager is responsible for managing sales and collections, coordinating activities, and overseeing the development and growth of strategic second-line and key supermarkets countrywide.

Key Responsibilities

• Develop and implement sales strategies for strategic second-line key and supermarkets.
• Identify new customers, secure partnerships and grow revenue through upselling and cross-selling within key accounts.
• Manage all communication and documentation for key accounts, such as price changes, invoices, and other relevant sales documentation.
• Collaborate across relevant departments to deliver seamless service to key accounts.
• Manage payments and ensure timely collections and follow up on any outstanding accounts.
• Participating in the development of the Key Accounts Sales’ strategy
• Monitoring the performance of each brand and availability as well as competitors’ activities in the key and strategic second-line supermarkets.
• Representing the company for negotiation and formalisation of any joint business plans with supermarkets.
• Liaising with production and logistics departments to ensure key account orders are met.
• Maintain accurate customer pricing information.
• Respond to and resolve key account inquiries promptly.
• Any other duty assigned by the supervisor from time to time.

Qualifications and person specifications

• A minimum of ten (10) years relevant work experience and at least four (4) years in a management role in similar position.
• Master of Business Administration or equivalent qualification from a recognized institution.
• Bachelors degree in Sales and Marketing or equivalent qualification from a recognized institution.
• Management course of at least four (4) weeks from a recognized institution.
• Proven track record of success in developing and managing strategic accounts.
• Proficiency in computer applications from a recognized institution; and
• Member of a relevant professional body in good standing.
• Proficiency in computer and other relevant business applications.
• Valid driving license.
• Fulfilled the requirements of Chapter Six of the 2010 Constitution.
• Excellent communication and interpersonal skills.