Key Account Manager at Pesapal

Key Responsibilities:

• Revenue Growth & Strategic Account Management
• Own revenue performance across assigned key accounts, driving sustained growth and retention
• Identify and convert cross-sell, upsell, and expansion opportunities within strategic accounts
• Lead commercial discussions for new services, product adoption, and account expansion initiatives
• Align internal sales, product, and marketing efforts to support client growth strategies
• Develop and execute structured account plans with defined objectives, milestones, and growth pathways
• Use client performance data, industry trends, and competitive insights to shape account strategies
• Lead periodic strategic business reviews to evaluate account health, performance, and future opportunities
• Proactively identify commercial risks and implement mitigation plans to protect revenue and relationships
• Client Relationship Management
• Serve as the senior relationship owner for key merchants, maintaining executive-level engagement
• Develop a deep understanding of merchant business goals and translate them into tailored, value-driven solutions.
• Act as the voice of the client internally, aligning teams to deliver on commitments and expectations
• Build long-term trusted advisor relationships that drive loyalty and partnership depth
• Lead issue resolution and escalations with accountability and a solutions-focused approach
• Monitor product adoption and usage trends to identify optimization and growth opportunities.
• Reporting & Performance Leadership
• Provide structured performance insights and account analytics to inform strategic decisions
• Communicate account progress, risks, and opportunities to internal stakeholders
• Use data-driven analysis to refine account strategies and drive performance outcomes
• Translate client feedback into actionable insights that improve service delivery and product relevance.

Education/Experience Needed:

• Bachelor's degree in business, Marketing, or related field
• 5+ years' experience in Account Management, Relationship Management, or B2B Sales
• Experience managing strategic or enterprise-level clients
• Strong commercial acumen and understanding of revenue growth strategies
• Experience in fintech, payments, or technology solutions is an advantage