Vacancies at Pesapal

Key Responsibilities:

• Revenue Growth & Strategic Account Management
• Own revenue performance across assigned key accounts, driving sustained growth and retention
• Identify and convert cross-sell, upsell, and expansion opportunities within strategic accounts
• Lead commercial discussions for new services, product adoption, and account expansion initiatives
• Align internal sales, product, and marketing efforts to support client growth strategies
• Develop and execute structured account plans with defined objectives, milestones, and growth pathways
• Use client performance data, industry trends, and competitive insights to shape account strategies
• Lead periodic strategic business reviews to evaluate account health, performance, and future opportunities
• Proactively identify commercial risks and implement mitigation plans to protect revenue and relationships
• Client Relationship Management
• Serve as the senior relationship owner for key merchants, maintaining executive-level engagement
• Develop a deep understanding of merchant business goals and translate them into tailored, value-driven solutions.
• Act as the voice of the client internally, aligning teams to deliver on commitments and expectations
• Build long-term trusted advisor relationships that drive loyalty and partnership depth
• Lead issue resolution and escalations with accountability and a solutions-focused approach
• Monitor product adoption and usage trends to identify optimization and growth opportunities.
• Reporting & Performance Leadership
• Provide structured performance insights and account analytics to inform strategic decisions
• Communicate account progress, risks, and opportunities to internal stakeholders
• Use data-driven analysis to refine account strategies and drive performance outcomes
• Translate client feedback into actionable insights that improve service delivery and product relevance.

Education/Experience Needed:

• Bachelor's degree in business, Marketing, or related field
• 5+ years' experience in Account Management, Relationship Management, or B2B Sales
• Experience managing strategic or enterprise-level clients
• Strong commercial acumen and understanding of revenue growth strategies
• Experience in fintech, payments, or technology solutions is an advantage

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Key Responsibilities:

• Enterprise Sales & Opportunity Development
• Identify and develop new business opportunities for Oracle Hospitality software solutions
• Engage enterprise and mid-sized Hospitality businesses to understand operational and system challenges
• Map client business needs to appropriate Oracle Hospitality products and services
• Build and manage a strong pipeline of qualified opportunities
• Solution Selling & Stakeholder Engagement
• Lead consultative sales conversations with IT, Finance, Operations, and executive stakeholders
• Work with technical and pre-sales teams to design and present solution proposals
• Support product demonstrations, technical discussions, and solution positioning
• Develop proposals, negotiate commercial terms, and manage complex deal cycles
• Submit weekly and monthly performance and pipeline reports
• Maintain accurate CRM records for all leads, opportunities, and client interactions
• Use data to track performance and identify improvement areas
• Client Relationship Management
• Build long-term relationships with key decision-makers and influencers
• Act as a trusted advisor on technology solutions and digital transformation
• Ensure smooth handover to implementation and support teams post-sale
• Gather market intelligence and client feedback to inform strategy

Education/Experience Needed:

• BSc/BA in Sales, Business Administration or relevant fields.
• Minimum 3 year's experience in enterprise software sales, technology sales, or solution selling
• Experience selling ERP, database, cloud, or enterprise systems (Oracle experience preferred)
• Strong understanding of business systems, digital transformation, and enterprise IT environments
• Experience working with technical teams in pre-sales engagements
• Proficiency in CRM tools and sales reporting

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KEY ROLES & RESPONSIBILITIES 

• Strategic HR Business Partnering  
• Act as the primary HR point of contact for the assigned department, providing trusted advisory support to leadership. 
• Partner with departmental leaders to translate business strategy into people, workforce, and capability plans. 
• Support organizational design, workforce planning, and succession planning initiatives for the department. 
• Provide data-driven insights on people trends, risks, and opportunities to inform decision-making. 
• Operational HR Support 
• Deliver end-to-end HR operational support including employee lifecycle management, performance processes, and exits. 
• Ensure consistent application of HR policies, procedures, and employment practices within the department. 
• Manage day-to-day employee relations matters, providing fair, timely, and compliant resolution. 
• Support managers with disciplinary, grievance, and performance improvement processes. 
• Performance & Talent Management 
• Drive the execution of performance management cycles within the department, ensuring clarity of goals, feedback, and accountability. 
• Coach managers on effective people management, employee engagement, and performance conversations. 
• Support talent reviews, development planning, and succession pipelines. 
• Partner with Managers to support recruitment aligned to departmental workforce plans. 
• Culture, Engagement & Change  
• Champion Pesapal’s values and culture within the supported department. 
• Support the implementation of engagement initiatives and action plans to improve employee experience. 
• Support organizational change initiatives and transformation programs. 
• Enable change management initiatives related to growth, restructuring, or transformation. 
• HR Compliance 
• Ensure compliance with local labor laws, internal policies, and regulatory requirements. 
• Oversee employee relations matters, ensuring fair, consistent, and compliant resolution  
• Support HR reporting, people analytics, and continuous improvement initiatives. 
• Partner with HR colleagues to deliver consistent and efficient HR services. 

Qualifications 

• Bachelor's degree in human resources, Business Administration, Psychology, or related field. 
• Professional HR certification (CHRPK, CIPD, or equivalent) is an added advantage. 
• 5+ years’ experience in a HR generalist role, providing full-spectrum HR support to a business unit. 
• Strong knowledge of labor laws and HR best practices within a regulated environment is an advantage.