Key Accounts Manager at Baggins

Position Overview:

We are seeking an experienced and dynamic Key Accounts Manager to join our team at our Nairobi office. The role is pivotal in nurturing and managing our customer relationships and ensuring that client accounts, invoicing, subscriptions, and payments are handled efficiently and effectively. The Key Accounts Manager will report directly to the Sales Manager and collaborate closely with other departments to drive customer satisfaction and retention.

Key Responsibilities:

Account Management:

• Build and maintain strong, long-lasting relationships with key clients.
• Serve as the main point of contact for major accounts, addressing their needs and concerns.
• Ensure timely and successful delivery of our solutions according to customer requirements.

Invoicing and Payments:

• Oversee the preparation and sending of invoices to clients in a timely manner.
• Manage and track subscription renewals and payments to ensure they are completed on schedule.
• Collaborate with the finance team to resolve any billing discrepancies or issues.

Customer Engagement and Support:

• Proactively engage with clients to understand their needs and identify opportunities for upselling or cross-selling Baggins’ services.
• Provide expert advice and support to clients to maximize their satisfaction and usage of our products.
• Conduct regular check-ins and business reviews with clients to discuss their account performance and any areas for improvement.

Reporting and Analysis:

• Prepare regular reports on account status, revenue metrics, and client feedback for senior management.
• Analyze customer data to identify trends and insights that can enhance client engagement and business growth.

Collaboration:

• Work closely with the Sales Manager and other internal teams to align strategies for growing major accounts.
• Coordinate with the product development team to ensure client feedback is incorporated into product enhancements.

Requirements

• Bachelor’s degree in Business Administration, Marketing, or a related field. A Master’s degree is a plus.
• Proven experience as a Key Account Manager, Sales Account Manager, or relevant role in the software or technology industry.
• Demonstrated success in managing large client accounts and achieving sales targets.
• Excellent communication and interpersonal skills with the ability to build rapport and trust with clients.
• Strong analytical and problem-solving skills.
• Proficiency in CRM software and Microsoft Office Suite.
• Ability to work independently with minimal supervision and collaboratively within a team environment.