Career Opportunities at Baggins

Position Overview:

As a Territory Sales Manager at Baggins, you will play a pivotal role in driving sales and expanding our footprint within your designated market—either East Africa, Southern Africa, or West Africa. Operating remotely, you will be responsible for overseeing the sales of our software, website, and mobile app development services across multiple countries within your territory. You will report directly to the Sales Manager and lead a team of dynamic Territory Sales Representatives.

Key Responsibilities:

• Sales Leadership: Develop and execute a strategic sales plan to meet and exceed monthly sales targets for your territory.
• Team Management: Lead, mentor, and motivate a team of Territory Sales Representatives to achieve individual and collective sales goals. Foster a collaborative and results-driven team environment.
• Market Expansion: Identify new business opportunities and expand our client base by establishing strong relationships with key stakeholders and decision-makers in the region.
• Client Engagement: Engage with potential and existing clients to understand their needs, propose tailored solutions, and close deals effectively.
• Reporting and Analysis: Monitor sales performance metrics, prepare regular reports for the Sales Manager, and provide insights into market trends and opportunities.
• Collaboration: Work closely with the technical and development teams to ensure seamless delivery of services and maintain high client satisfaction.
• Competitive Analysis: Stay informed about industry trends, competitor activities, and market dynamics to effectively position Baggins' services and offerings.

Requirements

• Proven track record of success in sales and territory management, preferably within the IT/software development industry.
• Strong leadership skills with experience managing and motivating sales teams.
• Excellent communication, negotiation, and interpersonal skills.
• Ability to work independently and remotely while maintaining a high level of productivity and accountability.
• Familiarity with the digital landscape and a solid understanding of software, website, and mobile app development services.
• Degree in Business, Marketing, or a related field is preferred.
• Willingness to travel within your territory as needed.

go to method of application »

Position Overview:

We are seeking an experienced and dynamic Head of Legal to lead our legal team and support our rapidly growing operations across multiple jurisdictions. This pivotal role requires a seasoned legal professional with a strategic mindset, robust experience in technology law, and exceptional leadership capabilities. As the Head of Legal, you will play a crucial role in guiding our legal strategy, ensuring compliance, and managing risk while fostering innovation.

Key Responsibilities:

• Legal Strategy and Advisory: Develop and implement a comprehensive legal strategy that aligns with Baggins' business goals. Provide proactive legal advice to senior management, focusing on risk management and business opportunities.
• Compliance and Risk Management: Oversee compliance with applicable laws and regulations in East Africa, the UK, and the Netherlands. Implement strategies to manage and mitigate legal and business risks, ensuring that Baggins remains compliant with industry standards.
• Contracts and Negotiations: Lead the drafting, review, and negotiation of a wide range of contracts, including software licensing, partnership agreements, vendor contracts, and NDAs. Ensure that all contractual agreements align with Baggins’ objectives and protect its interests.
• Collaboration and Support: Work closely with the Business Development Manager to support strategic partnerships and growth initiatives. Provide legal insights that facilitate decision-making and drive business development strategies.
• Team Leadership and Development: Lead, mentor, and develop the legal team, ensuring a high level of performance and professional growth. Foster a collaborative and innovative team environment that empowers individuals to excel.
• Dispute Resolution and Litigation Management: Oversee dispute resolution processes and manage external counsel when necessary. Represent Baggins in legal proceedings, ensuring the company's interests are well-protected.
• Policy Development: Develop and implement internal policies and procedures to promote best practices across the organization.
• International Operations Support: Provide legal guidance for international expansion efforts and support cross-border activities by addressing regulatory and compliance challenges.

Requirements

• A Juris Doctor (JD) degree or equivalent legal qualification.
• Admission to the bar in at least one jurisdiction in East Africa, with additional admission advantages in the UK and/or the Netherlands.
• Minimum of 5-10 years of relevant legal experience, preferably within the technology sector.
• Demonstrated expertise in technology law, intellectual property, and international business operations.
• Proven track record in leading legal teams and managing complex legal matters.
• Excellent negotiation, interpersonal, and communication skills.
• Strong analytical and strategic thinking abilities.
• Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities.

go to method of application »

Position Overview:

The Marketing Manager will play a critical role in shaping the presence of Baggins and its product offerings in the market. Reporting to the Business Development Manager, the Marketing Manager will be responsible for designing and executing strategic marketing initiatives that resonate with our clients and align with our business goals. The ideal candidate will work closely with the Sales Manager to ensure marketing strategies effectively drive sales and strengthen brand position.

Key Responsibilities:

• Develop and implement comprehensive marketing strategies that elevate Baggins and its products, including Garide and GAEAT, in the local and international markets.
• Collaborate closely with the Sales Manager to create campaigns that support sales efforts and enhance customer engagement.
• Manage the end-to-end brand communication across various digital and traditional channels to ensure a consistent and impactful message.
• Organize and execute company and product-focused events, aiming to maximize exposure, generate leads, and build lasting relationships with partners and clients.
• Monitor market trends, research competitor activities, and provide insights to adapt and refine marketing tactics.
• Manage the marketing budget effectively to maximize the ROI of all initiatives and maintain high accountability for budgetary expenditure.
• Analyze and report on the performance of marketing campaigns, providing actionable recommendations for future improvement.
• Work with cross-functional teams to support product launches and ensure alignment in communication and marketing strategies.
• Foster partnerships with external agencies, influencers, and other potential collaborators to enhance the company's reach and credibility.

Requirements

• Bachelor’s degree in Marketing, Business Administration, or a related field; a Master’s degree is preferred.
• Proven experience as a Marketing Manager or similar role, ideally in the technology or software industry.
• Demonstrated ability to design and implement successful marketing campaigns.
• Strong understanding of digital marketing concepts and best practices.
• Excellent leadership, communication, and organizational skills.
• Ability to travel as needed to support marketing efforts in various locations.
• Creative and strategic thinker with a results-oriented mindset.

go to method of application »

Position Overview:

We are seeking an experienced and dynamic Key Accounts Manager to join our team at our Nairobi office. The role is pivotal in nurturing and managing our customer relationships and ensuring that client accounts, invoicing, subscriptions, and payments are handled efficiently and effectively. The Key Accounts Manager will report directly to the Sales Manager and collaborate closely with other departments to drive customer satisfaction and retention.

Key Responsibilities:

Account Management:

• Build and maintain strong, long-lasting relationships with key clients.
• Serve as the main point of contact for major accounts, addressing their needs and concerns.
• Ensure timely and successful delivery of our solutions according to customer requirements.

Invoicing and Payments:

• Oversee the preparation and sending of invoices to clients in a timely manner.
• Manage and track subscription renewals and payments to ensure they are completed on schedule.
• Collaborate with the finance team to resolve any billing discrepancies or issues.

Customer Engagement and Support:

• Proactively engage with clients to understand their needs and identify opportunities for upselling or cross-selling Baggins’ services.
• Provide expert advice and support to clients to maximize their satisfaction and usage of our products.
• Conduct regular check-ins and business reviews with clients to discuss their account performance and any areas for improvement.

Reporting and Analysis:

• Prepare regular reports on account status, revenue metrics, and client feedback for senior management.
• Analyze customer data to identify trends and insights that can enhance client engagement and business growth.

Collaboration:

• Work closely with the Sales Manager and other internal teams to align strategies for growing major accounts.
• Coordinate with the product development team to ensure client feedback is incorporated into product enhancements.

Requirements

• Bachelor’s degree in Business Administration, Marketing, or a related field. A Master’s degree is a plus.
• Proven experience as a Key Account Manager, Sales Account Manager, or relevant role in the software or technology industry.
• Demonstrated success in managing large client accounts and achieving sales targets.
• Excellent communication and interpersonal skills with the ability to build rapport and trust with clients.
• Strong analytical and problem-solving skills.
• Proficiency in CRM software and Microsoft Office Suite.
• Ability to work independently with minimal supervision and collaboratively within a team environment.