Key Accounts Manager (Hotels, Restaurants/Café and Bars) at Topup Mama

About the role

The Key Accounts Manager’s main goal is to manage and oversee the profitability of the modern trade by acquiring, growing and developing long term relationships with the hotels, restaurants/cafes and bars.

You will be responsible for a specific customer segment. The segments that we are recruiting for are: Modern Trade hotels, restaurants/cafes (more upscale places), Bars, Caterers, Schools and Hospitals.

Key Responsibilities 

• Managing the sales of all company products to hotels, restaurants/cafes and bars acquisitions through the CRM system and growing the existing accounts towards profitability
• Preparing valuable analysis and feedback to provide focus on the growth of the business and identify the reasons for any de-growth in the business.
• Onboard at least 3 hotels, 5 restaurants and bars with AOF 1
• Monitoring competitor’s activities in the market and counter it by proposing necessary measures and attractive proposals to our clients so that our competitors may not take over our market share.
• Collaborating with other teams(marketing, supply chain, finance and product) to drive new pipeline and revenue opportunities
• Following up with customers for payment collections from the market as per the company’s agreed credit terms and coordinating with the Finance Department
• Operating as the primary point of contact for key account stakeholders
• Exceeding monthly, quarterly and annual sales targets
• Hitting a retention rate of not less than 80% across the modern trade restaurant base
• Increasing the AOV of each client by 300%

Who you are

In the past year, we have proven demand for our proposition. Now it’s your responsibility to ensure that we customise & improve our offering to the specific customer segment so that we can scale our sales rapidly. 

Qualifications;

• Ability to follow sales process for hotels moving from lead to customer in a timely manner
• Ability to identify product & pricing needs for your customer segment and create a plan based on that
• Excellent leadership skills – incl. monitoring of goals and quality standards to reach goals; incl. making tough decisions
• Excellent interpersonal and communication skills (written and spoken). Solid demonstrated presentation skills.
• Ability to implement problem solving techniques in order to resolve customer issues and take corrective action
• Ability to work independently as well as thrive in a cooperative work environment
• Good data & analytical skills – e.g., interpreting dashboards and key metrics to understand how to improve operations, excel analyses to determine weighted gross margin across products