Learning & Development Associate at International Rescue Committee

Job Overview/Summary:

• The Learning and Development Team is responsible for improving the engagement and productivity of IRC staff by providing tools, processes, and guidance for effective performance management, onboarding and orientation, staff and leadership development, and quality individual and team learning.
• The L&D Associate primarily supports the Online Learning & Innovation Team with a variety of administrative activities to keep programs running smoothly. The Associate also supports the broader L&D Team in specific administrative needs, such as vendor and program management.

Major Responsibilities:

L&D Program Support

• Maintain program participant registration, rosters and evaluation records
• Collaborate with program leads to conduct course enrollments and administer participation surveys
• Monitor learning team email inbox and address support requests
• Support program leads by creating and maintaining relevant work plans
• Support L&D team members with supply orders as needed

Vendor and Event Management

• Collaborate with Global Supply Chain colleagues to manage contracts, vendor agreements and relationships; keep all documents current and up-to-date
• Coordinate with L&D Specialist and other team members to process purchase requests and vendor payments in Integra
• Maintain all vendor records for the L&D Team
• Work closely with L&D budget focal point to ensure budget and actuals are up-to-date related to vendor contracts and expenses
• Instruct and support the L&D Unit in relation to event planning, contracting and vendor management
• Identify and implement improvements to vendor management processes
• Direct requests for instructional design to either internal or external instructional design resources as needed
• Manage L&D Team accounts/seats to shared tools, such as SurveyMonkey, Vyond, Articulate360, Zoom, etc

Knowledge Management and Communications

• Collect weekly updates from L&D Unit program leads and email HR team members
• Work with team to organize Box folders
• Regularly review L&D Unit intranet pages to flag updates needed to program leads
• Support L&D Unit in the development of annual reports, program overviews, and other communication needs
• Maintain pipeline of RescueNet Round-Up features for Global Communications team
• Serve as L&D Unit contact for IRC Global Communications team

Produce Virtual Trainings

• Support the facilitation team with key aspects of multi-session virtual trainings to create a smooth and interactive learning environment
• Comfortably handle all aspects of interactive trainings, including screen-sharing, pasting instruction into the chat, monitoring participant comments in the chat, setting up breakout rooms, troubleshooting participant issues, etc.
• Prioritize multiple tasks, easily switching among activities to support the learner experience
• Interact with participants and facilitators to create casual and conversational interactivity
• Conduct live demos of content as needed

Key Working Relationships:

Position Reports to: Director of Online Learning & Development

Position directly supervises: N/A

Indirect Reporting: Learning & Development Directors
Other Internal and/or external contacts: N/A

Job Requirements:

• 2-3 years of experience managing multiple projects
• Excellent command of Microsoft applications
• A high degree of professionalism and strong work ethic coupled with a sense of responsibility and integrity

Demonstrated skills and competencies:

• Strong communication, project management, and organizational skills
• Exceptional attention to detail
• Commitment to customer service and process improvement
• Able to prioritize multiple tasks and projects
• Ability to interact within a multi-cultural environment and with all levels of the organization
• Excellent interpersonal skills and dependability
• Knowledge of HTML or making basic web pages a plus
• Fluency in French highly preferred