Reporting To: Head of IT Operations
Overall Job Purpose
The Level II Support Analyst will be rersponsible for delivering ICT support to the Core Banking Systems and other Business systems by providing technical assistance, analysis and solutions to issues reported, reports and administration services in a manner that ensures that all customer information is secure and the pertinent Service Level Agreements measures are consistently attained – so as to support and contribute to the bank’s strategic objectives now and in the future.
Minimum Qualifications, Knowledge and Experience
Key Competencies and Skills
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