The Kenya Pipeline Company Limited is a State Corporation established on 6th September, 1973 under the Companies Act (CAP 486) of the Laws of Kenya and started commercial operations in 1978. The Company is 100% owned by the Government and complies with the provisions of the State Corporations Act (Cap 446) of 1986.
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To give customers efficient access to KPC products and services and ensure that the customer needs are satisfied if not exceeded.
Advise customers on the status of their loading orders in the process that includes queuing, loading, dispatch, clearance and exit.
Engage the various stakeholders in the loading process who include the OMC, clearing agents, Bio-coding, KRA, URA, RECTS etc. to ensure timely entry and exit of trucks.
Ensure customers are advised real time of the stock status, equipment and systems status and notify the various depot senior engineers for necessary action. Confirm availability of products from stock reports and liaise with depot control rooms and stock control staff at the depots.
Ensure receipt, acknowledgement and logging in of all customer inquiries/queries and advise customers on the status of issues raised related to their inquiries.
Investigating and solving customers' problems, which may be complex or long-standing problems that have been passed on by customer service assistants. Escalate any undealt issue to the Senior Engineer for further advice and action.
Provide customers with information on the current status of their transactions.
vWriting reports and analyzing statistics or other data to determine the level of customer service the depot is providing to the OMCs.
Development of profitable business relations with KPC’s customers (Shippers and KRA) through periodic visits.
Perform any other duties as may be assigned from time to time.
Person Specification
Diploma in Engineering, Social Sciences or any related field.
Minimum three (3) years relevant experience in a busy work environment.
Membership to a relevant professional body.
Key Skills and Competencies
Analytical and Reporting skills
Process and systems improvement knowledge
Critical thinking
Excellent Communication and interpersonal skills.
Ability to develop and prepare relevant reports for management
Ability to maintain professional status, high integrity and keep abreast of evolving trends in accounting and finance through continuing professional development
Proficiency in computer applications such as Microsoft Word, Excel, Access, PowerPoint and Outlook express including financial and statistical packages
Ability to deliver Kenya Pipeline Company’s articulated vision for change, create a sense of urgency around change and motivates staff to join change efforts
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