Logistics and Dispatch Clerk - Industrial Area at Brites Management

Duties and Responsibilities

• Dispatch Operations: Coordinate and dispatch drivers to pick up and deliver goods according to customer orders and scheduling requirements. Monitor driver locations and activities to ensure on-time delivery and efficient route optimization.
• Customer Communication: Communicate with customers to confirm order details, provide delivery updates, and address any inquiries or concerns. Maintain positive relationships with customers and provide exceptional customer service throughout the delivery process.
• Route Planning: Plan and optimize delivery routes to maximize efficiency and minimize delivery times and fuel costs. Use routing software and GPS systems to determine the most efficient routes and adjust plans as needed based on traffic conditions and other factors.
• Driver Management: Assign drivers to vehicles, provide instructions and directions for delivery routes, and ensure that drivers have the necessary equipment and paperwork for each delivery. Monitor driver performance and address any issues or concerns promptly.
• Documentation: Maintain accurate records of delivery schedules, routes, and customer orders. Prepare and process delivery documents, including bills of lading, shipping manifests, and delivery confirmations. Ensure that all documentation is complete and compliant with regulatory requirements.
• Inventory Management: Coordinate with warehouse and inventory teams to ensure accurate inventory levels and availability of goods for delivery. Track inventory movements, update inventory records, and report any discrepancies or shortages.
• Safety and Compliance: Ensure compliance with transportation regulations, safety standards, and company policies. Implement safety protocols and procedures to minimize risks and accidents during transportation and delivery operations.

Key Requirements Skills, experience and qualification

• Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or related field .
• Proven experience in logistics coordination, dispatch operations, or transportation management.
• Strong organizational and multitasking skills, with the ability to prioritize tasks and meet deadlines in a fast-paced environment.
• Excellent communication and interpersonal skills, with the ability to work effectively with drivers, customers, and internal teams.
• Proficiency in logistics software, routing software, and GPS navigation systems.
• Knowledge of transportation regulations and compliance requirements.
• Problem-solving abilities and a proactive approach to resolving issues and optimizing logistics processes.