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  • Posted: Aug 12, 2022
    Deadline: Sep 2, 2022
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  • At Pawa IT Solutions, we deliver the promise and offerings of Cloud to businesses and institutions. We strive to provide our customers with the best user and product experience in the cloud, enabling your organization to get the ROI it deserves from this investment right from our inception in 2013. Our Core Google Cloud Offerings, which we have certification and specializations for include G Suite, GCP and Google for Education
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    M-Pawa Cloud and Engineering Trainee - 3 Positions

    About the Role

    We are looking for 3 Graduate trainees to work with our cloud and engineering team in both customer support facing situations and building simple yet important technical web-based solutions. 

    Key Tasks and Role

    • Act as the first point of contact for all user support issues.
    • Triage incoming support issues, investigate solutions, or escalate according to agreed service levels
    • Collaborate with colleagues and clients to achieve issue resolution
    • Maintain an appropriate level of product knowledge through continuing learning
    • Collaborate with the cloud team to continuously update training resources. 
    • Identify areas and opportunities for end-user training and capacity building.
    • Assist the Cloud Engineers in deployment projects and user training activities.
    • Work with both customers and cloud engineers to scope and build simple web-based technical solutions using Google App Scripts; PHP/Python/Java or any language one is familiar with.

    Knowledge & Experience

    • Must have a good understanding of web tech stacks: HTML/CSS and frameworks: bootstrap/Django/ etc.
    • Must have fair exposure or use with JavaScript/Java/Python/
    • Strong communication and interpersonal skills
    • Strong decision-making skills
    • Desire to learn about new and existing technologies
    • Excellent customer service skills
    • Strong initiative, attention to detail, sense of urgency, work ethic, and follow-through skills
    • Excellent organizational skills with the ability to manage time and multiple priorities to completion.

    Education & Professional Qualification

    • Should have completed all course work for their Bachelor’s Degree in Computer Science, Technology/IT related field
    • Should NOT have graduated more than 1 year ago.
    • Strong ability to multitask and meet objectives with minimal supervision.
    • Keen to work or has previously worked in a supportive environment is a great plus
    • Familiarity with Public Cloud solutions and tools; Google Cloud, Azure, AWS, Digital Ocean, etc.

    Method of Application

    Interested and qualified? Go to Pawa IT Solutions on pawait.africa to apply

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