Manager E-Channels Fintech at KCB Bank Kenya

The Position:

Digital Channels team is responsible to supporting a wide bouquet of fintech systems and services to ensure the bank provides quality and reliable service experience across its digital platforms.

The role holder will support Fintech services and systems to ensure service reliability, quality, and integrity. He/She will provide both onsite and off the site technical support for the live system components as well constantly monitoring the whole systems and integrations health status.

Key Responsibilities:

• Provide 1st level Support VOOMA Platform (Mobile Money, Sopra, Application Gateway) Customer experience, Operations, Finance and other internal Sections on functionality issues.
• Maintenance of accurate and updated system configuration and documentation for all the VOOMA systems and ensure that constant review and versioning is done.
• Provide weekly system performance and incident reports.
• Work with the development teams to ensure that new deployments incorporate all the operational requirements.
• Following established change management practices by ensuring that they are well tested and are rolled out in a manner that adheres to established business processes.
• Drive attainment of efficiencies through automation of processes/activities.
• Deploy and support of BCM strategies for Fintech Services.
• Support VOOMA product development team by participating in testing and piloting new functionality where required.
• Manage all the security elements related to the Fintech systems locally (certificates, interfaces, Access to systems).
• Provide Risk Management for all Fintech Systems Operational requests as per the IS Audit/Risk Recommendations.

The Person:

For the above position, the successful applicant should have the following:

• Bachelor’s degree in Information Technology or related field.
• Professional qualifications in any one of the following: Oracle Database Administration Certification or Unix Based Operating System Administration Certification or Cloud Certification or ITIL Certification.
• 3 years’ experience in Digital Channels Administration.
• 2 years Linux Server Administration; IT Projects and Business Analysis.
• Experience in Change Management is desired,
• Strong interpersonal and communication skills.