Job Openings at KCB Bank

The Position: 

The Senior Manager, MSME and Value Chains will report to the Head, Growth and Commercialization which is under Digital Financial Services Divison.

The job holder is responsible for delivery of MSMEs into the Digital Fintech platform for payments and lending using the models available within the KCB business community, leveraging the branch network and third-party aggregators as well as advising any other options.

He/She will co-ordinate with sector heads within Corporate Division to deliver value chain onboarding with retail channels and ensure the revenues and liabilities targets are met for MSME and Corporate value chains business.

Key Responsibilities:

• Deliver DFS revenues from the value chains within Corporate and MSME in retail.
• Drive pilots for new digital and Fintech products to establish GTM issues and conclusively resolve to scale the solutions to the broader customer base.
• Onboard non-KCB businesses to deliver MSME and value chain customer base and provide existing and new Digital/Fintech’s solutions.
• Grow digital fintech product penetration & cross/up-sell, liaise with CX and Marketing in coordinating CVMs, activations, products uptakes, promotions, and pain points to resolve by Branch/DSR/BCC/RM.
• Execute digital business plans including commercial terms, go to market strategy with regards to the fintech platform.
• Work closely across multiple functional areas (Product development, Customer Experience, Marketing, Operations) to execute digital products and services.
• Stay abreast of the key Fintech and digital industry trends to make recommendations on new digital banking revenue opportunities.
• Develop business cases/concepts & GTM plans for new/existing products with regards to Fintech’s and delivery of the digital banking strategy.
• Liaise with Partnership and business divisions by working together to engage critical stakeholders and generate leads and close sales for digital enhanced products.
• Training and evangelism of digital products within the Bank group to ensure we have advocacy and deep understanding of the digital products/services across the business.

The Person:

For the above position, the successful applicant should have the following:

• Bachelor’s degree in Commerce, Business or related field.
• 8 years’ relevant work experience with at least 3 years in senior management handling:

1. Digital Product development.
2. MSME & Value Chain business development and relationship management.
3. Mobile Money or Digital Payments Platform Support.

• Sound digital payments and mobile money commercial awareness.
• Strong interpersonal and communication skills.

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The Position:

Digital Channels team is responsible to supporting a wide bouquet of fintech systems and services to ensure the bank provides quality and reliable service experience across its digital platforms.

The role holder will support Fintech services and systems to ensure service reliability, quality, and integrity. He/She will provide both onsite and off the site technical support for the live system components as well constantly monitoring the whole systems and integrations health status.

Key Responsibilities:

• Provide 1st level Support VOOMA Platform (Mobile Money, Sopra, Application Gateway) Customer experience, Operations, Finance and other internal Sections on functionality issues.
• Maintenance of accurate and updated system configuration and documentation for all the VOOMA systems and ensure that constant review and versioning is done.
• Provide weekly system performance and incident reports.
• Work with the development teams to ensure that new deployments incorporate all the operational requirements.
• Following established change management practices by ensuring that they are well tested and are rolled out in a manner that adheres to established business processes.
• Drive attainment of efficiencies through automation of processes/activities.
• Deploy and support of BCM strategies for Fintech Services.
• Support VOOMA product development team by participating in testing and piloting new functionality where required.
• Manage all the security elements related to the Fintech systems locally (certificates, interfaces, Access to systems).
• Provide Risk Management for all Fintech Systems Operational requests as per the IS Audit/Risk Recommendations.

The Person:

For the above position, the successful applicant should have the following:

• Bachelor’s degree in Information Technology or related field.
• Professional qualifications in any one of the following: Oracle Database Administration Certification or Unix Based Operating System Administration Certification or Cloud Certification or ITIL Certification.
• 3 years’ experience in Digital Channels Administration.
• 2 years Linux Server Administration; IT Projects and Business Analysis.
• Experience in Change Management is desired,
• Strong interpersonal and communication skills.

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The Position: 

The primary role of the Assistant Manager Application Support is to ensure the Bank’s technology system availability is not compromised by guaranteeing its timely accessibility 24 x 7 x 365.

He/ She is also responsible for the delivery of Technology services and administration of enterprise applications that provide a high level of service, system performance and functionality required to meet business objectives and customer (internal/external) expectations.

Key Responsibilities:

• Collaborate with other Technology staff to ensure smooth and reliable operation of software and systems for fulfilling business objectives and processes.
• Implement and adhere to regular systems maintenance policies and procedures, including change request mechanisms and update schedules to ensure optimum uptime and service availability.
• Participate in system acquisition process; propose and create system design models, specifications, diagrams, charts and implementation roadmaps to provide strategic direction to the business.
• Administer the assigned Systems at Application level and connected databases, define and optimize database structures, content and processing flows through appropriate Data Definition, Data Manipulation and Data Control Languages.
• Perform recovery and testing of systems and processes in accordance with the bank’s disaster recovery and business continuity strategies.
• Create and maintain documentation as it relates to system configuration, mapping, and processes.
• Ensure compliance of SLAs on data and system availability by other Technology system users.
• Attend to adhoc user requests.

The Person:

For the above position, the successful applicant should have the following:

• Bachelor’s degree in Information Technology, Computer Science or related from a recognized university.
• At least 3 years’ experience in Information Technology with at least 2 years’ experience in computing platforms, operating systems, and databases.
• Knowledge of SAP and E-Business suite applications.
• Understanding of UNIX operating environment.
• Knowledge of file transfer services is desired.
• Strong interpersonal and communication skills.