Manager, Employee Engagement and Experience (Manager I) at Central Bank of Kenya

Job Purpose:

The job holder will be responsible for fostering a culture of engagement, satisfaction, and productivity among staff in the Bank. He/she will lead initiatives to enhance the overall employee experience, drive retention, and promote a positive workplace environment in line with the HR Strategy.

Key Duties and Responsibilities:

Technical and Operational Responsibilities

• Develop and implement a comprehensive employee engagement strategy aligned with the bank's objectives and values.
• Collaborate with Senior Management to design and execute leadership development programs that empower leaders to provide support and motivate their teams effectively to enhance engagements and productivity at the workplace.
• Establish tools and processes for gathering and analyzing employee feedback, including surveys, focus groups, and one-on-one discussions, to identify areas for improvement/enhancement.
• Design and manage the employee recognition programs to celebrate achievements, foster a culture of appreciation, and reinforce desired behaviors.
• Develop and implement initiatives in collaboration with the staff clinic to promote employee well-being, including wellness awareness sessions and work-life balance programs.
• Collaborate with the Director, HRD to develop and implement the diversity and inclusion policies and initiatives to ensure a respectful and inclusive workplace. Implement initiatives to ensure all employees feel valued and empowered to contribute.
• Plan and coordinate employee events, town halls, among others to provide opportunities for staff engagements and provide channels for sharing of staff feedback and engagement with Senior Management.
• Collaborate with Line Managers to align performance management processes with employee engagement goals, providing guidance and support as and when required.
• Utilize data analytics tools to measure the effectiveness of employee engagement initiatives and identify areas for continuous improvement.
• Collaborate with the relevant stakeholders to identify the interventions to improve staff engagement levels, track the implementation of the same and assessment the impact for feedback for continuous improvement.
• Perform other related duties, as may be assigned by the supervisor.

Qualifications

• A Bachelor’s degree in any of the following areas; Human Resources, Business Administration, Psychology, or a related field from a recognized institution.
• Master's degree in a related field is an added advantage.
• Certified Human Resource Management Professionals (CHRP)/Higher Diploma in Human Resources Management qualification is an added advantage.
• Membership to the Institute of Human Resource Management (IHRM) is an added advantage.
• Proven track record of designing and implementing successful employee engagement strategies in a corporate environment, preferably within the banking or financial services industry.

Work Experience

• At least seven (7) years’ post qualification HR experience with at least three (3) years relevant experience in a supervisory capacity.

Competencies

Technical Competencies

• Knowledge of HR Operational procedures.
• Knowledge and experience in developing HR Strategies.
• Knowledge of Labour/employment law.
• Experience in diversity and inclusion management.
• Technical experience in Human Resources and/or Business Administration.
• Knowledge and understanding of appropriate employment branding and marketing tools, methods, and approaches.
• A keen understanding of the differences between various roles within the organization.

Behavioural/ General Competencies

• Leadership and people management including performance management, coaching & mentoring - Ability to motivate, influence staff to act towards achieving a common goal. Create and articulate a vision, inspiring others to work towards achieving the vision and providing developmental and stretching opportunities to staff - in line with skills, abilities, and experience.
• Planning and organization - Ability to organize work, set priorities, and determine resource requirements; determine short or long-term goals and strategies to achieve them; coordinate with other stakeholders or part of the organization to accomplish goals.
• Quality orientation - Ability to check work to ensure accuracy. Adopt a disciplined approach to work and drive for closure, results, and success.
• Communication and information sharing -Ability to express information clearly and succinctly, orally and in writing, considering the audience and the nature of the information.
• Professionalism, work ethic and integrity - Ability to convey a high level of excellence and competence on delivery of duty.
• Critical and analytical thinking and problem-solving skills- ability to understand issues from multiple perspectives/layers and take account of the wider business context when crafting solutions.
• Risk management- ability to identify departmental risks and develop mitigating measures.
• Collaboration and teamwork - Ability to work collaboratively within a group of people to achieve a common goal. Support team members to take decisions independently and take the lead in their area of expertise.
• Accountability and professional development – Ability to take and accept responsibility and outcome thereof in an open and transparent manner.
• Customer focus - Ability to demonstrate concern for the expectations of customers and prioritize them as well as convey realistic expectations to both internal and external customers.
• Resilience - Ability to withstand operational challenges and maintain momentum.
• Decision making - the ability to make better decisions, as defined by decision-making principles posited by models of rational choice.
• Emotional Intelligence - manages emotions in a mature and composed manner as expected of staff.
• Exceptional analytical abilities, with experience in data-driven decision-making and performance metrics.
• Digital mind-set - Ability to recognize the importance and impact of technology on the ways of working and integrate technology in the day-to-day job to achieve efficiency, quality, and productivity in the function.
• Creativity and innovation - Promote an environment that encourages creative thinking, and innovation within the ambits of existing rules/guidelines.
• Demonstrate commitment to diversity, equity, and inclusion with the ability to foster a culture of belonging for all employees.