Manager, Fraud Risk Management at Standard Bank Group

Job Purpose;

• To implement a first line prevention and detection fraud risk management capability for PPB in country in order to provide a consistent, seamless customer experience by mitigating fraud risk whilst reducing customer friction.

Outputs;

Client

• Defines the client messaging and communication strategy for fraud awareness and prevention in collaboration with FRM Domain and PPB Country.
• Identifies and monitors the appropriate communication channels to execute the client messaging.
• Ensures and monitors adherence to minimum standards for client authentication (e.g., magstripe pin authentication, etc.).
• Utilises the ‘Refund, no Refund’ guidelines with consideration for the client, product, platform and risk.

Risk Appetite

• Ensures the risk appetite is maintained regarding fraud rules mandate and customer friction.
• Monitors the ‘Refund no Refund’ guidelines with consideration for customer, product, platform and conduct risk.
• Monitors operational and product risk regimes and parameters such as offline card parameters, chip configuration, fraud recovery strategies.
• Monitors recovery strategies for products and platforms.

Product

• Applies and monitors the fraud risk parameters and recovery strategies for products and associated platforms (e.g., Application fraud, chip enabled) in collaboration with FRM Domain and PPB Country stakeholders.
• Assists with procurement processes (RFP’s), where required.

Training and Awareness

• Monitors and reports on implementation of the FRM Domain Learning and Development plans.
• Measures, reports and ensures learning effectiveness.

Information Technology

• Contributes to relevant technology requirements (application fraud, fraud prevention and detection systems including I&A tools, fraud case management, messaging engines like Adeptra, authentication tools (biometric and in-app requirements).
• Monitors and identifies critical external data sourcing (i.e. negative listings).

Risk, Reg, Regulatory and Compliance

• Monitors and ensures compliance with relevant fraud risk associated regulatory bodies.
• Identifies and escalates control weaknesses that have a fraud impact to relevant Risk Control Committees (RCC’s) to ensure remediation and tracking.
• Ensures that the control weaknesses are collated on a central control weakness repository.  

Financial

• Monitors FRM operating costs and other metrics (e.g. Gross Fraud Losses, Nett Losses, Customer Losses, Recoveries, etc.) and ensures remedial actions are prioritised and implemented accordingly.

QUALIFICATIONS
Minimum Qualifications

• Type of Qualification: First Degree
• Field of Study: Banking

Experience Required

• Client Coverage
• Consumer & High Net Worth
• 5-7 years
• Experience in managing a complex service environment. Experience in all facets of the banking service environment and its associated products, processes, and systems with experience in fraud risk management across banking products and platforms. Experience and knowledge of dealing with client relevant legislation and how it is implemented in a banking environment.

ADDITIONAL INFORMATION
Behavioral Competencies:

• Adopting Practical Approaches
• Articulating Information
• Embracing Change
• Examining Information
• Exploring Possibilities
• Generating Ideas
• Interpreting Data
• Making Decisions
• Providing Insights
• Taking Action
• Team Working
• Upholding Standards

Technical Competencies:

• Compliance
• Customer Reception and Channelling
• Product and Services Knowledge
• Risk Management
• Risk Reporting
• Verbal Communication