Manager – Integration Solutions at Safaricom Kenya

Detailed Description

Reporting to the Fintech Integration Solutions Tribe the position holder will accountable for interacting with partners in order to deliver integrations, guiding them through the implementation process, and resolving technical issues that happen during the pre-implementation, implementation, and post-implementation processes. The job holder will collaborate closely with the design, engineering, support, and product development teams to translate feedback from industry partners into actionable product decisions, conduct product demonstrations, assist with proofs of concept, and perform any other work necessary to assist clients in understanding how M-PESA Integration Solutions fits their requirements.

Responsibilities

• Understand partner business objectives and how they correlate with our solutions; collaborate with partners and internal product teams to identify and assist solution implementation.
• Manage the deployment of new merchant and partner integrations in collaboration with integration engineering teams.
• Guide our partners in integrating with M-PESA as the primary technical contact
• Converting business requirements into technology solutions and complex technical concepts into simple language
• Establish operational excellence by identifying and implementing opportunities that enhance efficiency, eliminate bottlenecks, or optimize business processes and procedures.
• End to end support resolution of developer and partner queries efficiently and effectively on any service channel (phone, case, email, chat, etc.) and ensure all partner requests are closed within SLA. Commitment to work hard on making the experience of integration partners one that improves our net promoter score as financial services.

 
QUALIFICATIONS

• Bachelor’s degree in Computer Science or equivalent practical experience.
• 2+ years of prior experience within the payment industry and/or working at a Fintech company, as well as knowledge of payment solutions with a complex API product, mobile money systems, integrations, or financial systems.
• Expertise and ease in conducting exploratory sessions, participating in C-level presentations, and collaborating with technical counterparts in partner organizations.
• Capability of managing many projects simultaneously and working and collaborating in a global and remote context.
• Strong understanding of Open API implementations technologies such as RESTful and SOAP.
• A customer centric individual who is innovative and adept at identifying prospective client pain areas, and working with others to resolve problems for the enterprise ecosystem (Large enterprises, merchants, MSMEs and government)
• Good communication and presentation skills
• Working experience in a fast-paced, high-growth setting is an added advantage

Last Date to Apply: Mar 23, 2022