Jobs at Safaricom Kenya

Detailed Description

Reporting to the Fintech Integration Solutions Tribe the position holder will accountable for interacting with partners in order to deliver integrations, guiding them through the implementation process, and resolving technical issues that happen during the pre-implementation, implementation, and post-implementation processes. The job holder will collaborate closely with the design, engineering, support, and product development teams to translate feedback from industry partners into actionable product decisions, conduct product demonstrations, assist with proofs of concept, and perform any other work necessary to assist clients in understanding how M-PESA Integration Solutions fits their requirements.

Responsibilities

• Understand partner business objectives and how they correlate with our solutions; collaborate with partners and internal product teams to identify and assist solution implementation.
• Manage the deployment of new merchant and partner integrations in collaboration with integration engineering teams.
• Guide our partners in integrating with M-PESA as the primary technical contact
• Converting business requirements into technology solutions and complex technical concepts into simple language
• Establish operational excellence by identifying and implementing opportunities that enhance efficiency, eliminate bottlenecks, or optimize business processes and procedures.
• End to end support resolution of developer and partner queries efficiently and effectively on any service channel (phone, case, email, chat, etc.) and ensure all partner requests are closed within SLA. Commitment to work hard on making the experience of integration partners one that improves our net promoter score as financial services.

 
QUALIFICATIONS

• Bachelor’s degree in Computer Science or equivalent practical experience.
• 2+ years of prior experience within the payment industry and/or working at a Fintech company, as well as knowledge of payment solutions with a complex API product, mobile money systems, integrations, or financial systems.
• Expertise and ease in conducting exploratory sessions, participating in C-level presentations, and collaborating with technical counterparts in partner organizations.
• Capability of managing many projects simultaneously and working and collaborating in a global and remote context.
• Strong understanding of Open API implementations technologies such as RESTful and SOAP.
• A customer centric individual who is innovative and adept at identifying prospective client pain areas, and working with others to resolve problems for the enterprise ecosystem (Large enterprises, merchants, MSMEs and government)
• Good communication and presentation skills
• Working experience in a fast-paced, high-growth setting is an added advantage

Last Date to Apply: Mar 23, 2022

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DESCRIPTION
 
We are pleased to announce the following vacancy Manager – Total Rewards within Total Reward Department in Resources Division. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.

Brief Posting Description

Reporting to HOD - Total Rewards, the position holder will implement of the total reward strategy for Safaricom and related entities, through management of compensation and benefits, timely and accurate payroll management and consistent application of reward policies and procedure.

Job Responsibilities

• Managing the staff pension scheme
• Main contact for all pension related issues
• Processing of staff claims, and fee notes to third parties
• Liaising with the pension scheme administrators on monthly contributions
• Contact person for pension fund managers, custodians and auditors
• Organizing of quarterly trustee meetings and members annual general meetings
• Participate in the development and management of the grant scheme after rolling out.
• Preparing all communication materials related to the ESOP
• Working closely with external administrators for the schemes
• Create SLA’s for each provider involved in the scheme’s management.
• Manage the Launch of new programs as deemed attractive for retention and attraction as part of the Talent Management Program
• Continuous review of benefits to ensure relevance, market competitiveness and compliance
• Ensure funding application by Finance department is correct and report monthly on discrepancies
• Ensure Mortgage Scheme should be fully funded, and usage monitored monthly in-conjunction with Housing Finance and ensuring budget availability
• Liaising with the suppliers of the personal loans and car loans and participating in review negotiations.
• Ensure Payroll entries are closed & salaries paid & movement schedule & transfers done
• Ensure Casual staff payment vouchers are signed off & payment made
• Timely and accurate analysis computation & documentation of payroll issues
• Flagging of overtime & allowances costs that are over 100% of basic pay 
• Ensure monthly statutory payment remittances
• Maintain compliance requirements as per regulatory guidelines
• Ensure the Payroll Software is regularly & accurately updated to capture changes in Legislation i.e. taxation
• Accurate reconciliation & authorization of payroll reports, accounts & journals
• Ensure that all Local Contracted staff payments are processed and transferred as per the Main Payroll.
• Ensure accuracy of both input and output details on payroll
• Continuously improve all applications relating to payroll
• Quarterly reports on system optimization opportunities
• Work in team to ensure flawless roll-out of the Bonus and Salary review cycle
• Ensure accurate system set-up for the reward cycles
• Work with HRBPs during the cycle to support line manager recommendations and correctness of reports.
• Provide reports during and after cycle
• Preparation of Salary offers and total reward statements
• Participation in benchmarking surveys for salaries and other compensation elements
• Ensure compensation proposals are aligned to the guidelines
• Support the movement of assignees, application of IM policy and providing compliance reports as required.
• Provide reports and insights that will help drive management decisions and reward strategy

QUALIFICATIONS

• University degree in Business Administration
• 4 to 5 years job related experience (compensation & benefits or other relevant)
• CHRP and  ACCA or CPA certification will be an added advantage
• Human resource experience

Last Date to Apply: Mar 24, 2022