Kenya Commercial Bank Limited is registered as a non-operating holding company which started operations as a licensed banking institution with effect from January 1, 2016. The holding company oversees KCB Kenya - incorporated with effect from January 1, 2016 - and all KCB's regional units in Uganda, Tanzania, Rwanda, Burundi, Ethiopia and South Sudan. It als...
Read more about this company
Manager – Payments Commercialization , Digital Financial Services Division
Collaborate with marketing and sales to design and deploy merchant and customer acquisition plans, rules of engagement, sales processes, route to market, digital marketing, CVM, toolkits, CX support, training manuals and key performance metrics for new digital payment products / enhancement and payment innovations.
Use customer insights and market deep knowledge to develop quick scale to value customer and merchant acquisition programs for all digital payment product innovations / enhancements.
Design and deploy innovative customer and merchant penetration & retention tactics in coordination with CVM & Marketing teams to drive up customer acquisition, life cycle management and loyalty.
Leverage sales team insights to develop tactical product uptake campaigns and promotions toolkits to quickly scale digital payments customer numbers and usage growth numbers in line with business expectations.
Work closely with CVM, CX and Product Managers to resolve customer journey pain points across customers, merchants, agents, and partners for new digital payment products / enhancements.
In coordination with other stakeholders prepare and deploy go live launch kits and post launch reviews of new payment products in line with the banks innovation procedures and policies
Prepare and deliver new product launch kits / tool kits, execution materials and training manuals for deployment by the growth team.
Resolving any escalated customer issues to ensure customer satisfaction.
The successful candidate should have the following:
A bachelor’s degree preferably in commerce, business, Computer Science; Technology or related field.
Certification in a relevant professional body is an added advantage.
At least (5) five years in managerial experience in leading digital commercialization of payments products and services
At least five years relevant work experience with specific experience in:
Business development
Sales management
Experience in delivery of commercialization of mobile financial payments products and services in a high growth environment.
Building relationships, networks & Managing teams
Project Management/Relationship Management.
Experience of commercialization of digital payments products and services on a Mobile Money or Payments
Gmail
Yahoomail