Manager, Relationship, HNW Clients at Standard Bank Group

Job Purpose:

• To manage an assigned portfolio of high-net-worth client accounts providing advice and relationship support ensuring optimal service, while integrating all Standard Bank products, services and resources, to ensure that their needs are met, thereby achieving the defined revenue targets through retention of existing business and acquisition of new business, in order to maximise bank's profitability.

Key Responsibilities:

• Generate new business opportunities in the Kenyan market for the onshore and offshore businesses
• Meet agreed revenue targets
• Meet global service/experience standards of Standard Bank Wealth and Investment  through ownership of the relationship and by providing a single point of entry for the client into Wealth and Investment  and Group offerings
• Take accountability for client profitability on a product agnostic basis (ie across the clients’ portfolio of products)
• Coordinate and execute an appropriate client contact plan and ensure coordination with broader marketing and events
• Identify and manage business risks for Standard Bank / Stanbic ban by ensuring that standards, regulations and required processes are adhered to
• Provide appropriate guidance to clients on products and service offerings and ensure that these are packaged and structured to minimise risk to protect the interest of both parties. Collaborate with product specialists (both onshore and offshore)
• Broaden client relationships within the Group through introductions and facilitation of business flows through CIB, PBB and Liberty as appropriate.
• Represent Standard Bank Wealth and Investment  function in a professional manner, help build its profile and reputation as a high quality service, with a focus on maintaining long-term relationships with clients

QUALIFICATIONS
Minimum Qualifications

• Type of Qualification: First Degree 
• Field of Study: Business Commerce
• Type of Qualification: First Degree
• Field of Study: Legal
• Experience Required
• Affluent Clients
• Consumer & High Net Worth
• 5-7 years
• The role requires client facing banking experience in private banking/private wealth/investment banking/commercial banking, with a good understanding of operational and administrative processes as well as risk and compliance standards and with a focus on maintaining high standards of service and problem resolution.

ADDITIONAL INFORMATION
Behavioral Competencies:

• Adopting Practical Approaches
• Articulating Information
• Documenting Facts
• Examining Information
• Exploring Possibilities
• Following Procedures
• Interacting with People
• Pursuing Goals
• Seizing Opportunities
• Team Working
• Understanding People
• Valuing Individuals

Technical Competencies:

• Client Retention
• Client Servicing
• Cross and Up-Selling
• Customer Understanding (Business Banking)
• Mind of Customer Experience
• Product Knowledge (Consumer Banking)