Manager, Transaction Cards & ATMs at KCB Bank Kenya

About the job

• Develop new products and drive prepaid and debit card acquisition and marketing plans in line with the card business strategy.
• Optimally drive growth in new Debit and Prepaid customer acquisition and usage.
• Define and plan Debit and Prepaid card product enhancements to promote issuance and usage.
• Engage key retailers and strategic partners to drive Debit and Prepaid sales and card utilization through their outlets.
• Relationship management of high-net-worth card customers, institutions and third parties involved offering the card product to the customer.
• Manage card product sales presentations and training within and without the bank.
• Develop and agree on key KPIs for each card product, measure result against KPI and develop action plans to address shortfalls.
• Responsible for customer service and complaints management.
• Develop and implement strategies to enhance profitability through effective risk management practices.
• Collaborate with cross-functional teams to ensure seamless integration of new products and services into the existing portfolio.
• Monitor regulatory compliance and adjust policies as necessary to maintain adherence to industry standards.
• Responsible for overall strategy of the functionality of bank's ATM network.
• Administration of the Bank’s Automated Teller Machine (ATM) products, services and related systems by working closely with internal and external stakeholders.
• Provide regular reports on portfolio performance, including key metrics such as usage activity and revenue.