Manager, Transactional Banking at I&M Bank

Position Purpose:

Grow business revenue by identifying specific opportunities for offering cash management solutions covering collections, e-payments and liquidity management products to customers in partnership with relationship management teams and banking services.

Own assigned products, manage them and the delivery of end-to-end allocated product objective including reporting financial and non-financial performance, enhancement of the products capabilities, future product strategies and oversight of risk and governance, implementation of the balance sheet strategy.

Grow new to bank revenue and improve product/market penetration over the assigned portfolio of clients. To strengthen relationships with clients by positioning extraordinary value-added products to their businesses based on their cash management solutions needs around collections, e-payments and liquidity management.

Key Responsibilities:

• Increase market penetration and share of wallet for identified clients to complete working capital cycle for own portfolio of clients and ensure information is updated regularly and knowledge is applied in targeted sales activities.
• Partner with relationship teams in account planning for identified accounts and ensure account plans contain appropriate information on wallet opportunities and strategy for solutions.
• Identify opportunities for new/incremental business with bank clients and work with the relevant stakeholders to turn these opportunities into revenue for the bank.
• Reviewing cash management revenue lines movement and raising any income leakage noted with finance teams.
• Drive digitization to clients in the assigned portfolio.
• Manage CASA liquidity management through Cash management solutions offered.
• Understand the client’s ecosystem in terms of cash management, to create opportunities with their anchors-buyers-suppliers to benefit from the business chain.
• Create and own a cash pipeline from initiation to revenue realization. Own client RFP piece in relation to cash management.
• Ensure overall attainment of all your cash management sales targets in portfolio measured by closed deals. Ensure fees are collected accurately.
• Oversee prospect qualification, customer calls/negotiation, solution presentations and solution-based proposals and implementation.
• Consistently promote the bank’s channels and product capabilities.
• Frequently review client’s satisfaction with solutions provided within the quarter as an after-sales service check to strengthen relationship and contentment.
• Own follow-up with implementation team for all customers who need integration and/or training-based solutions in the best interest of the customer and the bank.
• Maintain a detailed and up-to-date knowledge of the bank’s comprehensive integrated channels capabilities and their application to client needs and use this knowledge in structuring solutions.
• Establish a strategy that drives customer-centric view into Transaction banking with activities including but not limited to focus groups, customer surveys and voice of the customer.
• Identify and mitigate operational, regulatory and business conduct risks relating to cash management.
• Responsible for identifying and reporting potential and actual Money Laundering Risk, including suspicious transactions in accordance with the laid down AML/CFT policies & procedures.

Qualifications:

• A bachelor’s degree in business administration, finance, economics or any other business-related degree.
• Master’s degree in business is an added advantage.
• At least 7 years' experience in banking.
• More than 5 years in cash management products covering e-payments, collections and liquidity management.
• Proven knowledge of all Transaction Banking products

Key Skills, Knowledge, Experience and Behavioral Competencies

• People Management skills.
• Entrepreneurial skills.
• Leadership skills.
• Team player.
• Demonstrate strong interpersonal, communication and presentation skills.
• Demonstrate integrity, dependability, responsibility, accountability, self-awareness, work ethic, and empathy.
• Project Management Skills.