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  • Posted: May 5, 2021
    Deadline: May 18, 2021
  • Never pay for any CBT, test or assessment as part of any recruitment process. When in doubt, contact us

    Retirement Benefits Authority (RBA) is a regulatory body under the National Treasury, established under Retirement Benefits Act. The Retirement Benefits Act was enacted as part of the on-going reform process in the financial sector in order to bring the retirement benefits industry under a harmonized legislation, to address the many problems that have hither...
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    Market Conduct Officer II

    Job Requirements

    1. Bachelors Degree in any of the following: accounting, human resource management, marketing, communication, public relations or equivalent from a recognized institution;
    2. Certificate in computer proficiency from a recognized institution; and
    3. Fulfils the requirements of Chapter 6 of the Constitution

    Key Responsibilities

    KRA 1: Dispute Management

    • Assisting in the handling of customer inquiries, complaints and disputes arising from scheme members and other stakeholders;
    • Providing feedback on complaints and disputes to scheme members and other stakeholders

    KRA 2: Public Complaints and Inquiries

    • Liaising with the corporate communications department on enquiries to ensure they are followed up, resolved and reported;
    • Assist in complaints classification & analysis
    • Prepare regular reports on public complaints and inquiries for consideration by management and the department

    KRA 3: Information Management

    • Assisting in collating information on consumer protection, governance and stakeholder education programs to be availed on the Authority’s website, media reports and other information portals.
    • Compiling information for the stakeholder education forums and handling the arrangements and logistics at the training sessions;
    • Assisting in writing reports on the consumer protection, governance and stakeholder education activities.
    • Keeping records of consumer protection, governance and stakeholder education programs

    KRA 4: Audit, Risk Management & ISO Compliance

    • Assisting monitoring the Department's Risk Management indicators related to Dispute Resolution and Complaints Management and taking agreed actions to mitigate the risks

    Terms of Offer

    These positions offer a competitive remuneration package, excellent opportunity to make a contribution to the performance of the Authority.

    RBA is an Equal opportunity employer, employer of choice, and all qualified Kenyans are encouraged to apply.

    Note: Only shortlisted candidates will be contacted and canvassing will result in automatic disqualification.

    Method of Application

    Interested and qualified? Go to Retirement Benefits Authority on to apply

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