Market Conduct Officer II at Retirement Benefits Authority

Job Requirements

1. Bachelors Degree in any of the following: accounting, human resource management, marketing, communication, public relations or equivalent from a recognized institution;
2. Certificate in computer proficiency from a recognized institution; and
3. Fulfils the requirements of Chapter 6 of the Constitution

Key Responsibilities

KRA 1: Dispute Management

• Assisting in the handling of customer inquiries, complaints and disputes arising from scheme members and other stakeholders;
• Providing feedback on complaints and disputes to scheme members and other stakeholders

KRA 2: Public Complaints and Inquiries

• Liaising with the corporate communications department on enquiries to ensure they are followed up, resolved and reported;
• Assist in complaints classification & analysis
• Prepare regular reports on public complaints and inquiries for consideration by management and the department

KRA 3: Information Management

• Assisting in collating information on consumer protection, governance and stakeholder education programs to be availed on the Authority’s website, media reports and other information portals.
• Compiling information for the stakeholder education forums and handling the arrangements and logistics at the training sessions;
• Assisting in writing reports on the consumer protection, governance and stakeholder education activities.
• Keeping records of consumer protection, governance and stakeholder education programs

KRA 4: Audit, Risk Management & ISO Compliance

• Assisting monitoring the Department's Risk Management indicators related to Dispute Resolution and Complaints Management and taking agreed actions to mitigate the risks

Terms of Offer

These positions offer a competitive remuneration package, excellent opportunity to make a contribution to the performance of the Authority.

RBA is an Equal opportunity employer, employer of choice, and all qualified Kenyans are encouraged to apply.

Note: Only shortlisted candidates will be contacted and canvassing will result in automatic disqualification.