Learning and Development Associate at Market Force

Role Responsibilities

• Work with the L&D and People and Culture management team to conduct needs assessments, and identify skill/knowledge gaps.
• Plan, administer, schedule, and support learning events including meetings, classes, and webinars. Create and update video training aids, manuals, and course collateral.
• Collaborate with L&D Manager to ensure learning resources align with MarketForce’s performance management program and meet performance objectives, measure outcomes, and recognize accomplishments.
• Contribute to the L&D curriculum, in line with company values and specific business outcomes.
• Design and develop supporting materials (for example simulations, games, assessment tools, etc) to enhance learning experiences.
• Assist L&D Manager with recruitment process from job description checking, to new employee orientation, initiate onboarding process, and conduct onboarding sessions as needed.
• Support learner management and learning logistics management, including: Setting-up training, providing support to instructors on logistic matters, virtual session production, post-course administration, compiling and analyzing evaluation results.
• Maintain FTE records for all staff via an in-house learning system
• Provide on-site support during overseas/external training programs
• SharePoint site content management

Reports to: Learning and Development Manager

What we are looking for

• 3+ years of experience working in L&D, developing eLearning, micro-learning, blended learning, and live session content.
• Experience in establishing the needs of learners and creating learning solutions for a range of audiences.
• Exceptional verbal, written, and interpersonal skills to deliver training and build strong relationships with key stakeholders.
• Knowledge of adult learning theories, learning technology, and human-centered design.
• Demonstrable experience in iterative design and prioritizing progress over perfection.
• Excellent writing, proofing, and editing skills.
• Familiarity in various virtual delivery platforms and online interaction tools
• Good Excel and PowerPoint skills
• Ability to multitask, as well as work independently and cohesively in a team
• Detail-oriented and possess initiative
• An understanding of the startup environment is a major plus
• Strong interest in our lines of business.

Who we are looking for

We welcome candidates with different backgrounds and experiences. Here are some qualities that many successful applicants possess:

• The drive and resilience to deliver excellent service amidst tight timelines and changing circumstances
• Career maturity and alignment – clarity of direction, commitment to getting there, and awareness of how customer support fits with your journey
• People-oriented, emotionally intelligent team player – ability to de-escalate situations patiently and calmly, yet quickly and effectively
• Strong communication skills – ability to communicate complex topics clearly and effectively both in writing and in person
• Critical Thinker- comfortable assessing complex situations and making nuanced decisions based on policies and procedures.