Member Relationship Officer at Old Mutual Kenya

Job Description

• To engage corporate clients, pension scheme trustees and manage the relationships of the said stakeholders in respect to retention of pension business.
• To build a strong pension portfolio for OMLAK through business retention and bulk transfers 
• Drive innovations on retirement benefits & solutions and position OMLAK as a preferred provider for retirement benefit solutions
• Stakeholder engagement such as brokers, pension administrators and regulators.
• To manage high level relationships with key decision makers in participating employer organizations, scheme trustees and the regulators.
• Acting as the customer main point of contact dealing with member queries and building a good client relationship.
• Manage pension customer communications.
• Liaising with other team members to ensure excellent customer service.
• Customer feedback and complaints management.
• Proposing and implementing value propositions to retain and grow client relationships.
• Organize for events and meets that will create networking platforms with key decision makers.
• Ensure all statutory meetings are held for all clients.
• Ensure 100% compliance with the regulatory requirements.
• Growth and retention of the OMLAK pension book e.g.  through transfer ins
• Accurately and timely generation of business retention reports

SKILLS & COMPETENCIES

• Good communication skills and Analytical skills
• Excellent relationship management and networking skills
• High level of initiative and self-motivation
• Strong negotiation skills
• Excellent Market Knowledge
• Keeping abreast with the ever-changing pensions legislation and its effects on the pension Schemes within the country
• Resilience to cope with pressure of working in a fast paced dynamic and rapidly changing environment.
• Ability to work as a team.

KNOWLEDGE & EXPERIENCE 

• Product and process knowledge
• Possess strong verbal and written communication skills
• Ability to work as part of a team
• Proven analytical skill
• Possess excellent arithmetic skills.
• Self-starter who shows initiative and is able to work under minimal supervision

 QUALIFICATIONS 

• Degree in Business related Course
• At least 2 years’ experience in a similar role.

Closing Date

23 June 2023