Career Opportunities at Old Mutual Kenya

Job Description

• Ensure KYC Policy, ALM Account review, process and controls in account opening are implemented in line with overall operations policy and prudential guidelines
• Oversee receiving and sorting all customer documents received against the submission tracking form. and ensuring that they are processed within the applicable Service Level Agreements (SLAs).
• Ensure all Account opening documents are counter checked and relevant documents are attached, and the required parties have approved.
• Ensure all accounts being opened observe AML guidelines
• Ensure all new accounts are KYC compliant.
• Facilitate the sending of search requests and sharing of the report with the Branches.
• Ensure timely feedback concerning any account opening    enquiries and resolution of issues.
• Ensure compliance to operational policies and procedures.
• Oversee filing of all original source documents and all designated periodic reports.
• Performing any other duties as assigned by the immediate Supervisor from time to time.
• To manage staff leave in accordance to the leave policy guidelines.
• Offer leadership and guidance to the account opening services team
• Manage, motivate and train staff to ensure productivity is optimized and level of staff competency is continuously upgraded.

Minimum Qualification 

• Bachelor’s degree/Diploma in a business-related field
• Over 3 years’ experience in Operations 
• Strong communication and negotiation skills with the ability to network.
• Experience in all aspects of Customer Service and banking processes 

Competencies Required

• Good interpersonal skills. 
• Ability to communicate effectively. 
• A team player 
• Pleasant disposition 
• Willing to learn, a fast learner preferred. 
• Ability to work independently or with minimal supervision. 

Closing Date

30th June 2023

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Job Description

• The Job entails managing corporate client’s portfolio. This includes onboarding process, cover confirmation, Renewal/retention, premium collection management. In addition, the role entails building strong relationship with direct clients and various distribution channels (Brokers, Bancassurance and other agencies) to ensure retentions are achieved.
• The role will play key focus on scheme retention through robust engagements, relationships through prior discussion with other scheme administrators, clients , intermediaries and Business development teams

KEY TASKS AND RESPONSIBILITIES

• Manage relationships with intermediaries, brokers and clients and ensure that Service Level Agreement standards are met.
• Drive retention of the existing business including renewal discussion in line business process and market intelligent information.
• Create collaborative relationships with other departments (underwriting/pricing, claims, BD and product development) to determine value additions, process improvements designed to enhance the customer experience.
• Retentions – Managing renewal to ensure high retentions.
• New business onboarding process in line with laid processes i.e KYC and AML guidelines.
• Preparation of costing schedules for group risk schemes based on data provided by the brokers or clients and raising the invoice in the system.
• Follow ups on premium payments in conjunction with the credit control teams.
• In liaison with Legal teams ensure timely contract executions and sign offs
• Preparing policy documents/renewal endorsements and ensuring scheme records are maintained both in various scheme files as well operating IT system.
• Preparation of monthly reports as required i.e managements, finance, actuarial and reassurance.
• Managing the last Expense client portfolios both direct, digital or through the various distribution channels.
• Carry out member education to create awareness of the benefit scope and day to day scheme management.
• Prepare letters for members whose sum assured are above FCL and ensure follow up with client/intermediaries.
• Liase with underwriting team for cover acceptance and ensure underwriting terms are shared with the scheme.
• Daily scheme management i.e query management within TAT, adding new members to the scheme/Deleting exits and raising debit/credit note as required.
• Ensuring adequate scheme reassurance placement is done for all new business and renewal as per the treaty.
• Provide quarterly reports to the brokers and clients.
• Follow up with brokers and clients to ensure timely payment of premium.
• Carry out premium reconciliation and prepare premium statements for the clients to adequate cover.
• Analyse reported claims to ensure the scheme and the members was fully declared prior to claim occurring.
• Prepare commissions payments for our brokers and agents.
• Provide quality customer service to both internal and external clients.
• Preparation and production of monthly schemes management reports.
• Liaise with brokers and direct clients and respond promptly to verbal, written and telephone enquiries on policy benefits and operation.
• Producing quarterly reinsurance reports to the Reasurers.
• Any other roles assigned by the supervisor.

 SKILLS AND COMPETENCIES

• Good communication skills
• Computer literate
• Good assessment and analytical skills
• Ability to interact at all levels
• Knowledge of insurance market
• Report writing and presentation skills
• Good product knowledge

KNOWLEDGE & EXPERIENCE 

• Product and process knowledge
• Possess strong verbal and written communication skills
• Ability to work as part of a team
• Proven analytical skill
• Possess excellent arithmetic skills.
• Self-starter who shows initiative and is able to work under minimal supervision

 QUALIFICATIONS 

• Undergraduate Degree in Commerce (Insurance Option), Actuarial Science or Business related.
• Professional qualifications in Insurance such as AIIK,CII, COP added advantage.
• At least 2 years’ experience in a similar role.
   

Closing Date

23 June 2023

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Job Description

• To engage corporate clients, pension scheme trustees and manage the relationships of the said stakeholders in respect to retention of pension business.
• To build a strong pension portfolio for OMLAK through business retention and bulk transfers 
• Drive innovations on retirement benefits & solutions and position OMLAK as a preferred provider for retirement benefit solutions
• Stakeholder engagement such as brokers, pension administrators and regulators.
• To manage high level relationships with key decision makers in participating employer organizations, scheme trustees and the regulators.
• Acting as the customer main point of contact dealing with member queries and building a good client relationship.
• Manage pension customer communications.
• Liaising with other team members to ensure excellent customer service.
• Customer feedback and complaints management.
• Proposing and implementing value propositions to retain and grow client relationships.
• Organize for events and meets that will create networking platforms with key decision makers.
• Ensure all statutory meetings are held for all clients.
• Ensure 100% compliance with the regulatory requirements.
• Growth and retention of the OMLAK pension book e.g.  through transfer ins
• Accurately and timely generation of business retention reports

SKILLS & COMPETENCIES

• Good communication skills and Analytical skills
• Excellent relationship management and networking skills
• High level of initiative and self-motivation
• Strong negotiation skills
• Excellent Market Knowledge
• Keeping abreast with the ever-changing pensions legislation and its effects on the pension Schemes within the country
• Resilience to cope with pressure of working in a fast paced dynamic and rapidly changing environment.
• Ability to work as a team.

KNOWLEDGE & EXPERIENCE 

• Product and process knowledge
• Possess strong verbal and written communication skills
• Ability to work as part of a team
• Proven analytical skill
• Possess excellent arithmetic skills.
• Self-starter who shows initiative and is able to work under minimal supervision

 QUALIFICATIONS 

• Degree in Business related Course
• At least 2 years’ experience in a similar role.

Closing Date

23 June 2023

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Job Description

• African Infrastructure Investment Managers (Pty) Ltd (AIIM) is seeking a talented individual to join the pan-African Investment team to support AIIM’s Investment Directors and Principals across all aspects of the investment function including transaction origination, deal execution and asset management.

Responsibilities

Investment process management and transaction execution:

• Responsible for investments within the team and be able to evaluate, structure and execute investment opportunities
• Lead due diligence processes with guidance from senior team members
• Perform valuations and sensitivity analysis
• Perform risk analysis and review financial statements
• Support senior team members in the negotiation of transaction and project documents
• Oversee bid documents in tender submissions
• Consideration of environmental and social risks

Financial modelling:

• Independently perform comprehensive company valuations leveraging the junior team members
• Review, run and adapt deal financials models
• Guide and provide oversight to junior team members on financial modelling tasks
• Train and mentor junior team members with regards to financial modelling

Investment papers and Investment Committees:

• Compile investment papers with guidance from senior team members and support from junior team members
• Present deals to Investment Committees together with senior team members

Asset management:

• Track asset performance against original projections
• Structure and execute value-enhancing initiatives
• Engage with portfolio company management
• Participate in and contribute to board and sub-committee meetings
• Revalue existing assets on a semi-annual basis for portfolio valuations
• Monitoring and reporting on environmental and social performance of the assets

Transaction origination, fund-raising and profile-raising:

• Build and maintain strong relationships with counterparts
• Contribute to marketing documents and engage with potential investors
• Attend and speak at industry conferences
• Project-related travel for site visits, deal negotiations and industry conferences

Experience and Core Competencies

• An Honours Financial, Legal or Engineering degree
• Excellent financial modelling skills
• 6-8 years of M&A experience (preferably bulge bracket investment banks)
• Transaction experience in Africa preferred but not essential
• The following sector expertise is advantageous:
  • Renewable energy
  • Digital infrastructure (fibre, data centres, telecoms towers)
  • Mobility and logistics (ports, multipurpose logistics, temperature-controlled logistics, roads)
• Project/process management - ability to run M&A processes with limited guidance (from hiring of advisors through due diligence engagements to transaction execution)
• Financial acumen – the capacity to demonstrate knowledge of and insight into financial principles and processes and identify inconsistencies in data
• Ability to apply sound business judgment and an analytical, pragmatic and creative approach to problem solving
• Good understanding of transaction documentation (SPAs, SHAs etc)
• Ability to plan and prioritise effectively and meet deadlines
• Commercial orientation
• Excellent verbal and written communication skills in English
• Very strong attention to detail and history of academic excellence

Personality Attributes

• Flexible & dynamic – self-motivated, results-driven, ability to deal with change
• Excellent intellectual & conceptual abilities
• Resilience
• Excellence orientation (concern for high-quality work) – follow-through; the motivation to ensure the highest standards of quality and productivity are consistently maintained
• Invests high levels of energy in work
• Outcome focused
• Team player
• Willingness to teach and learn
• Passionate about Africa

Closing Date

24 June 2023

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Job Description

• The Relationship Manager will be responsible for design, development, sales and business development of product propositions and platforms that deliver holistic solutions to Faulu Microfinance Bank customers and their ecosystems within the assigned sector in Institutional Banking. 
• The role holder shall also be responsible for managing the performance of the products throughout the life cycle ensuring that customer value and ROI are optimized.

Key Measurable Goals 

• Grow IB customer base and business volumes as per agreed targets.
• Generate and improve profitability on a portfolio of new customer relations.
• Market for sustainable growth and overall stability on the liabilities through growth of current account/collection business as well as wholesale deposits from institutional clients (sector focus will be stated on KPI).
• Collaborate cross-functionally with teams internally to define priorities, plan joint roadmaps with partners and help solve critical issues across the organization.
• Proactively push product thinking and work closely with product and engineering teams, both internally and externally to build the best experiences for users.
• Identify, cultivate, and develop business relationships among the targeted Institutions, Government ministries, Developmental Agencies & NGOS, Religious institutions, Law firms and Non-Bank Financial institutions and respond as appropriate with a suitable product package based on the analysis of the Institution’s needs.

Key Responsibilities

Strategy

• To formulate marketing plans/strategies towards targeting of institutions for the purpose of acquiring deposits.
• To ensure adequate customer retention strategies are employed to attain growth from existing customers,
• Formulate and implement strategies that generate income from the financial institutions.

Business Development

• Full responsibility for assigned sector product lines and all sales and business development activities for the bank
• Develop business opportunities and monitor business’s activities in line with the Bank’s long-term strategic and annual business plans and ensure that the Bank remains competitive and promptly reacts to changing market conditions and customer needs
• Implement a focused relationship management system, which increases the Bank’s ability to increase the flow of business and generate deposits, lending and revenues from existing and new customers in line with the enterprise strategy
• Enhance relationship marketing and management – to establish, maintain, and enhance relationships with customers and other partners, at a profit, so that the both the customer and bank objectives are met achieved by a mutual exchange and fulfillment of the brand promise
• Target, pitch to, and translate calls to institutions into a source of deposits.
• To attend institutional functions and to constantly expand, network within those institutions.
• To offer advisory services to the same institutions related to cash management and investment options.
• Must constantly review positions with existing institutions with an aim of cross selling and wallet sizing within the institutions.
• Sector performance & analysis: Should maintain relevant reports and data of existing Institutions as well as keep up to date on developments in the said institutions.
• Constant research on the economic atmosphere with regards to the various sectors in the industry.

Customer Care 

• Initiate and monitor customer/Bank contact at all levels and functions, ensuring that customers enjoy the highest standards of service.
• Monitor counter services for collection business/institutional/asset clients.
• Monitor relationships on a day-to-day basis to ensure good customer service on the maintenance of SLA.
• Pproactively manage expiring limits for loans & guarantees

Compliance:

• Ensure compliance with both internal and external regulatory requirements. Working closely with risk and compliance units to ensure effective controls to mitigate against business risks associated with institutional banking.
• Developing and continuously reviewing business operational policies and procedures ensuring their compliance.

Education

• A degree in a business-related field i.e. Bachelor of Commerce, Business Administration, Economics or Banking/Finance

Knowledge and Skills

• Possess Public Relationship skills in both formal and social gatherings and
• Ability to establish and maintain effective working relationship with those interacted with in the course of carrying out duties.
• Must possess sound knowledge of Bank products.
• Emotional Intelligence: Dynamic, individual with the ability to work under pressure.
• Excellent selling skills
• Strong networking skills, for both internal and external networks
• Relationship Management skills with excellent Human Relations skills, communication skills and interpersonal skills
•  A passion for performance, building team play, and achievement in a competitive and dynamic environment
• Hardworking, strategically minded individual with excellent leadership, organizational, and planning skills
• Commercial awareness and customer focus
• Pleasant, honest outgoing, well-groomed and self-driven

Experience

• Previous experience in a successful bank or within the bank with at least 5 years’ experience in Relationship Manager position, preferably in institutional banking.

Personal Attributes

• Demonstrate leadership abilities.
• Confident, Integrity, Diligent
• Attention to detail​.

Closing Date

30 June 2023