Membership Executive at Impala Club Kenya

Impala Club wishes to fill the position of a Membership Executive with the following description.

The Job Holder will be responsible for all Membership matters within the club to ensure that the club achieves its objectives

Education, Skills and Experience  - Hospitality Industry:  

Availability: Immediately.          

Education

The ideal candidate will be a Kenyan citizen who has the following

Key Qualifications
Professional Qualifications and Experience

• A minimum of a Degree/Diploma in any business course
•  IT background will be an added advantage.

Knowledge in Technical Areas (experience);

Key Duties and deliverables

• Create accurate new members accounts as received.
• Timely printing of membership cards.
• Send monthly statements to Members.
• Collect both old and current subscriptions from Members.
• Activate dormant accounts upon members paying the arrears.
• Communicate to the defaulter members and posting them to the notice board.
• Maintain a Master Register with all members’ details.
• Communicate to members of the up-coming events in the club in a timely manner through text messages and emails.
• Send renewal notices/reminders to the members before subscription expires.
• Handling Members’ enquiries and complaints in a professional manner.
• Perform the duty of Evening Duty Manager as per the set schedule.
• Ensure that members’ data is up to date in terms of their profiles and contacts in all platforms (systems, server and mailing list).
• Designing of digital print such as club promotional banners for the membership department.
• Assisting in IT maintenance in conjunction with the external IT Support staff.
• Provision of secretarial support to the Hon. Secretary in preparation and communication of external correspondences.

The Membership Executive will report to the General Manager.

 Key Competencies

• Demonstrate strong public relations skills.
• Must have good communication, interpersonal & organizational skills.
• Report writing and communication skills; Stakeholder Management, and Attention to detail and critical thinking.
• High level of computer literacy.
• Strong work ethic, exercise of due diligence and confidentiality.
• Communication skills, interpersonal and organizational skills.
• Ability to work under pressure and meet deadlines.
• A self-motivated Team Player, with a knack for problem solving

DISCLAIMER CLAUSE: The job description is not the exhaustive list of the skills, efforts, duties, and responsibilities associated with the position. The Job holder will be given Key Performance Indicates (KPIs) to measure their performance