Mobile Technician at Alternate Doors

Responsibilities

• Diagnose, troubleshoot (Hardware & Software) recommend fix & replacement cost estimates to company and repair devices.
• Explain complex technical issues to clients in non-technical, simple-to-understand terms.
• Ensure that all repairs meet or exceed the company quality standards.
• Greet clients in a friendly manner and maintain a positive work environment.
• Ensure that clients have an enjoyable experience by providing superior customer service and exceeding customer expectations.
• Be knowledgeable of the accessory inventory and sales techniques and be able to provide accessories recommendations.
• Keep track of all devices and inventory while safeguarding all store stock.
• Utilize the point of sale system to maintain an accurate record of customer information and a real-time status of each repair.
• Maintain the cleanliness and professional appearance of the store.

Requirements & Skills

• Must have at least physics C- and the ability to adopt new computer systems interfaces.
• Soldering and desoldering – this is done to install or remove a component on a printed circuit board (PCB).
• Use of a multimeter to measure voltage, resistance, and current working on BGA ICs.
• Jumpering methods – you need to learn how to find the faults or missing track and then do the jumpering.
• Flashing – this is a basic skill that has to do with reprograming the phone to factory settings.
• Unlocking and reverse programming.

Minimum Qualification Requirements

• A+ certification.
• Apple-certified technician.
• Experience repairing electronics, smartphones, pc/macs, and game consoles.
• Technical certificate or certification in electronics or consumer electronics.
• Previous experience working at retail electronics or accessories store.