Motor Assessor at Kenyan Alliance Insurance

Main Purpose of the Job- (Job Summary)

The job holder is responsible for assessing damaged motor vehicles in determining cost effective, safe and timely repairs. To control and rationalize the process and costs of vehicle repairs to ensure customer satisfaction and reduction in claims costs by 25%.

Main Responsibilities

Motor Valuations

• Carry out valuation assessments on vehicles
• Timely submission of valuation reports in line with SLA
• Review of external valuation reports
• Advice tClaims & UW department on amount suitability for insurance

Assessment of accident vehicles

• Assess vehicles tdetermine extent of damage and ascertain repair cost.
• Cost the accident damage & advice whether repairable or w/off
• Preparation of timely submission of assessment reports as per our brand standards
• Recommend repairs for approval by claims manager.
• Determine reasonability of prices/costs of repairs.
• Weed out fraudulent and exaggerated claims.

Motor Accident Investigations

• Attend to Rapid Response assignments in motor accidents
• Investigate motor accidents within the brand timelines and guidelines 
• Submit technical/field reports on motor accidents within company guidelines
• Recommend external investigations in fraudulent matters/breaches within company guidelines

Monitor and follow up on vehicle accident repairs 

• Visit garages to ensure repair progress is within agreed service levels.
• Liaise with garages on progress of repairs.
• Assist in sourcing rare and unobtainable parts.
• Regularly update & advise claims officer on repair progress.
• Provide excellent Customer service to client

Review of internal and external assessment reports

• Review external assessors’ reports and ascertain correctness of assessments & consistent with accident damage and provide recommendations accordingly.
• Ensure costing’s in line with the company payment structure & make appropriate recommendations. o Re- inspection of accident vehicles
• Check Quality & Consistency of repairs against assessment report
• Prepare re-inspection report & Recommend payment in line with the repairs done

Advice Company on technical motor vehicle issues

• Provide technical advice on management on the company fleet.
• Advise and liaise with Administration on maintenance of the company fleet. 
• Collect market intelligence & Advise on emerging trends in the market.

Knowledge & Experience

• Degree or Diploma in Automotive or Mechanical Engineering
• Certification in Insurance will be an added advantage
• 3 years working experience
• Strong analytical skills
• Negotiation skills
• Computer Literacy
• Good oral and written communication skills.
• Organizational skills.
• Time management skills

Closing Date 14 April 2022