Kenya Commercial Bank Limited is registered as a non-operating holding company which started operations as a licensed banking institution with effect from January 1, 2016. The holding company oversees KCB Kenya - incorporated with effect from January 1, 2016 - and all KCB's regional units in Uganda, Tanzania, Rwanda, Burundi, Ethiopia and South Sudan. It als...
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Offer support in driving business growth (Asset, Liabilities and Customer numbers), Revenue and Profitability within the Islamic Banking Sector of Retail Banking
Relationship Management of Islamic Banking Customers.
Manage and maintain relationships with key/strategic Banking stakeholders.
Customer Service Management: Enquiry/Complaint response and resolution within set standards
Manage Portfolio at Risk (PAR) for Islamic Banking Customers within annual business target.
Deliver on Islamic Banking Annual Business Growth Targets; Revenue, Fees and Commissions, Profit Before Tax, Assets, Liabilities and Customer Numbers by engaging Existing and New to bank customers.
Maintain Turnaround time on Credit Applications for Islamic Banking Segment Business.
Maintain Islamic Banking Segment Business Operational Costs within approved budget.
Manage and maintain a robust monitoring, controls, business continuity, governance and risk management environment.
WORK EXPERIENCE
Minimum 5 years relevant experience (in well-established organizations) in corporate banking, banking operations, customer service, with at least 2 Years’ in Relationship Management.
Have appreciation and operating knowledge of the banking industry, market, trends as well as challenges.
Demonstrable cross-cultural, people and relationship management skills, networking and negotiation skills, team motivation and leadership competence.
Sound understanding of statutory and regulatory requirements of corporate governance, business and banking operations.
Track record of attaining targets of business growth and profitability in the financial services and banking sector.
Customer & Client Focused Innovation – able to meet the demands of internal and external customers
Excellent interpersonal, communication and presentation skills
Some knowledge of the Bank’s lending principles, policies and procedures
Ability to prioritize, meet deadlines and work under pressure
Innovative and creative - ability to think creatively and develop innovative solutions.
QUALIFICATION & CERTIFICATIONS
Bachelors’ Degree from a recognized University.
Professional certification in AKIB/CIB, CPA(K), ACCA is an added advantage.
Master’s degree in a Business-related field from a recognized University is an added advantage.
Professional qualification in sales / marketing is an added advantage.
Any other relevant insurance qualification and/or membership from Insurance Institute of Kenya (IIK) or associate Chartered Insurance Institute (ACII) will be an added advantage.
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