Network Support Administrator at NCBA Group

PURPOSE OF THE ROLE

As a Network Support Administrator, you will be responsible for maintaining and supporting our company's network infrastructure, ensuring its smooth operation and maximum efficiency. Your role will involve troubleshooting network issues, configuring network hardware and software, and providing technical support to end-users. The ideal candidate will have a strong background in network administration and a passion for delivering exceptional customer service.

PRINCIPLE DUTIES AND RESPONSIBILITIES:

• Install, configure, and maintain network hardware and software components, including routers, switches, firewalls, and wireless access points.
• Monitor network performance and ensure maximum network uptime.
• Troubleshoot and resolve network issues, including connectivity problems, network outages, and performance bottlenecks.
• Collaborate with cross-functional teams to design, implement, and support network infrastructure projects.
• Perform network security assessments and implement necessary measures to protect the company's network from unauthorized access and data breaches.
• Manage user accounts, permissions, and access rights to ensure network security and data integrity.
• Provide technical support to end-users, including troubleshooting network connectivity issues and assisting with network-related software installations.
• Document network configurations, procedures, and troubleshooting steps.
• Stay up to date with industry trends and advancements in network technology and make recommendations for network improvements and upgrades.
• Collaborate with vendors and service providers to resolve network-related issues and ensure timely delivery of services.

QUALIFICATIONS:

• University Graduate- computer science; Information Technology or a related field.
• Industry certifications such as CCNA or CCNP are a plus

EXPERIENCE:

• Proven experience as a network support administrator or a similar role.
• In-depth knowledge of network protocols, routing protocols, and network security principles.
• Strong understanding of network troubleshooting methodologies and tools.
• Proficient in network hardware and software configuration and management.
• Experience with network monitoring and performance analysis tools.
• 3- 5 years’ working experience in an insurance company.
• Industry certifications such as CCNA or CCNP are a plus

SKILLS AND COMPETENCIES / LEVELS

• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal skills.
• Ability to work well in a team-oriented environment.