Newgen Workflow Developer at Equity Bank Kenya

Role Purpose 

The role works closely with business, product, and IT teams to deliver automated, efficient, and scalable process flows across various banking operations, especially in lending, account opening, and servicing domains. The role is hands-on  in developing, configuring, and supporting workflows using Newgen's BPM platform. 

Key Responsibilities

•  Develop, configure, and maintain workflow applications on the Newgen platform.
• Design and implement process maps, form designs, business rules, and integrations based on business requirements.
• Collaborate with business analysts and functional leads to convert process documentation into automated digital workflows.
• Integrate Newgen workflows with third-party systems such as LOS, LMS, CBS, document management systems, CRM, and APIs.
• Troubleshoot workflow issues and support enhancements and performance tuning.
• Work on user access control, version management, testing, and deployment within Newgen environments.
• Document solution designs, process flows, technical specifications, and test cases.
• Support user acceptance testing (UAT) and production rollout activities.

 Accountabilities

•  Digitized and automated workflows using Newgen iBPS.
• Configured CCM templates and communication flows for customer engagement.
• Secure and compliant document repositories using Newgen DMS.
• Seamless integration with enterprise systems and data sources.
• Technical documentation and support for ongoing maintenance and enhancements

 Qualifications

• 3-5 years of experience in software development, with minimum 2+ years in Newgen development.
• Strong working knowledge of Newgen workflow development and DMS
• Workflow form designing, scripting, and rules configuration
• Experience in web services integration (REST/SOAP APIs) and third-party system interfacing.
• Good understanding of business process management (BPMN) concepts and automation best practices.
• Familiarity with SQL databases (Oracle, SQL Server) for queries and backend integration.
• Exposure to banking processes (especially lending, onboarding, KYC, service requests) is highly preferred.
• Experience working in Agile environments with tools like JIRA and Confluence.
• Ability to work in a fast-paced team with minimal supervision and strong documentation practices.

Key Competences

Technical Competencies: 

• Newgen iBPS: Process modeling, form design, rule engine configuration, versioning, and deployment. 
• Newgen CCM: Template design, dynamic content generation, multi-channel delivery. 
• Newgen DMS: Document indexing, metadata tagging, access control, archival and retrieval. 
• Web Services Integration (REST/SOAP APIs) 
• SQL and Database Integration 
• BPMN and Process Modeling 
• Agile Development Practices