Customer Success Executive Manager at Flexi-Personnel

Duties and Responsibilities  

• Conducting market research and obtaining feedback from clients to improve existing products.
• Writing reports and liaising with the production team regarding issues, foreseeable problems, and effective solutions.
• Simplifying technical terms during product demonstrations and post-sales customer support.
• Maintaining strong professional relationships with existing clients and meeting with new clients to expand sales territories.
• Updating orders and sales and negotiating the best contract terms.
• Listening to customers’ needs and advising them on the best products to buy.
• Memorizing technical product specifications and keeping up-to-date with new company products as well as industry trends.
• Preparing tenders, proposals, and quotations.
• Providing pre-sales and post-sales support.

Qualifications and Experience  

• A bachelor’s or master’s degree in electrical or power engineering.
• At least 3 years’ experience working for an EPC performing power system or communications design.
• Ability to understand and experience creating single line diagrams and communication schematics.
• Working with common power system communication protocol calls e.g., Modbus TCP/IP, Modbus RTU and RS232.
• Understanding of technologies, such as IT networking and IIOT.
• Ability to lead projects from project scope of work definition through delivery.
• Proficient English in a business environment.
• Proficient in French is a bonus.
• Excellent communication skills with experience using virtual tools, such as Slack, Zoom, Google Drive etc.
• Well organized and punctual.
• Highly motivated and able to work independently.
• Experience with mini-grid or C&I applications in the DRE sector.
• Experience working across geographies and cultures.